Quality Assurance Specialist
6 days ago
About the Role:
We are seeking a Quality Assurance Specialist to join our team at Etech. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our processes and services.
Key Responsibilities:
- Conduct quality audits to ensure compliance with current campaign guidelines and standards.
- Provide written and verbal feedback to leaders and clients on quality scores and areas for improvement.
- Assist leaders in improving customer interactions and provide input for recommendations.
- Support projects and initiatives within the department.
- Maintain confidentiality of all reports, files, and customer information.
Requirements:
- Graduate or equivalent.
- Minimum 1-year work experience; quality experience is an added advantage.
- Computer proficiency in MS Office.
- Flexible working hours.
- Good oral and written English skills and interpersonal communication skills.
- Exceptional listening and analytical skills.
- Ability to effectively organize, prioritize, and manage time.
- Ability to work independently.
- Excellent attention to detail.
What We Offer:
- Transportation allowance.
- Canteen subsidy.
- Night shift allowance as per the process.
- Schedule attendance bonus.
- Health insurance.
- Tuition reimbursement.
- Incentive components campaign-wise.
- Work-life balance initiatives.
- Rewards and recognition.
- Internal movement through IJP.
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