ServiceNow ITSM Administrator

7 days ago

Bengaluru, Karnataka, India Rockwell Automation Full time

Rockwell Automation is a global technology leader dedicated to helping manufacturers become more productive, sustainable, and agile. With a team of over 28,000 employees who strive to make the world a better place every day, we know we have something special. Our customers are amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility. Our people are energized problem solvers who take pride in how their work changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. If that's you, we'd love to have you join our team.

Key Responsibilities:

  • Implement ServiceNow ITSM solutions, including development, configuration, and administration in an enterprise environment.
  • Develop advanced scripting of business rules, ACLs, workflow activities, and formulate system scope and objectives.
  • Assist with user story creation and grooming, and be responsible for coding, testing, debugging, and creating technical documentation.
  • Oversee uptime, performance stability, and system health of all technical components of the ServiceNow instances.
  • Experience with ServiceNow integration using LDAP, Active Directory, and Single Sign-on.
  • Experience with ServiceNow components, including Incident / Change/ Problem Management / ITAM / CMDB/ Knowledge Mgmt, Release Mgmt, Discovery and Service Mapping, Financial and Procurement.
  • Communicate all downtime and activates impacting production with stakeholders and ServiceNow users.
  • Drive compliance and tool governance across the ITSM management processes.
  • Partner with key stakeholders to gather requirements for new functionality, automation, and fulfilling requirements based on industry best practices.
  • Work with data analytics to create reports for various users, including IT Capability Teams, IT leadership, and business stakeholders, to illustrate service performance, improvements, and areas for improvement.
  • Have a solid understanding of ITSM processes and possess the ability to interpret technical documentation for training end users on processes and procedures.
  • Manage ServiceNow Admins and maintain the ServiceNow intake process and roadmap.
  • Perform yearly or twice-yearly ServiceNow Upgrades on all production and lower environments.

Experience/Skills Required:

  • Bachelor's degree in computer science, MIS, Information Technology, or related field, or certification or equivalent experience in the following:
  • ServiceNow System Developer
  • 8+ years' experience in supporting ServiceNow ITSM through administration, configuration, development, and upgrades.
  • Experience integrating ServiceNow with an API-led and/or Flat-File integration.
  • Administration of a ServiceNow instance, including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items.
  • Orchestration and Discovery experience a plus.
  • Experience conducting ServiceNow instance upgrades.
  • ServiceNow Developer Certification is strongly preferred.
  • Experience working across multiple vendors and managed service providers.
  • ITIL Foundations V3 or V4 Certification and knowledge of the ITIL Service Lifecycle.
  • Equivalent work experience of 8+ years in IT Service Management with ServiceNow.
  • Experience with application development methodologies.

Experience/Skills (Desired):

  • Lean IT Six-Sigma Certifications
  • Experience with Agile SAFE Methodology
  • Proficient in providing insights and strategies for merging two or more ServiceNow instances into a single unified platform.
  • Demonstrated success in continual service improvement (ITIL CSI Certification a plus)
  • Data Analytics

  • ServiceNow ITSM Administrator

    1 day ago

    Bengaluru, Karnataka, India Rockwell Automation Full time

    At Rockwell Automation, we are seeking a highly skilled ServiceNow ITSM Administrator to join our team. As a key member of our IT organization, you will be responsible for the administration, configuration, and development of our ServiceNow instance.Key Responsibilities:Implement and configure ServiceNow ITSM processes and workflows.Develop and maintain...

  • ServiceNow ITSM Development Lead

    7 days ago

    Bengaluru, Karnataka, India Smart IT Frame LLC Full time

    Job DescriptionWe are seeking a seasoned ServiceNow professional with extensive experience in ITSM solutions and a strong background in the IT industry. The ideal candidate will lead the implementation of ITSM solutions, ensuring alignment with industry best practices for service delivery and process optimization.Key ResponsibilitiesLead the implementation...

  • ServiceNow ITSM Development Lead

    2 days ago

    Bengaluru, Karnataka, India Smart IT Frame LLC Full time

    We are seeking a seasoned ServiceNow professional with extensive experience in ITSM solutions, process optimization, and industry best practices. The ideal candidate will lead the implementation of ITSM solutions, ensuring alignment with industry standards and best practices for service delivery.Key Responsibilities:Lead the implementation of ITSM solutions...

  • ServiceNow ITSM Developer

    1 day ago

    Bengaluru, Karnataka, India N Consulting Ltd Full time

    Job Title: ServiceNow ITSM DeveloperLocation: NationwideExperience: 6-15 yearsWe are seeking a skilled ServiceNow ITSM Developer to join our team for a client project.Job Summary: The ideal candidate will have a strong background in developing core ITSM modules in ServiceNow and possess excellent communication skills.Key Responsibilities:Develop and...

  • ServiceNow ITSM and Discovery Solutions Architect

    2 days ago

    Bengaluru, Karnataka, India ROSEMALLOW TECHNOLOGIES PRIVATE LIMITED Full time

    Job SummaryWe are seeking a highly skilled ServiceNow ITSM and Discovery Solutions Architect to join our team at Rosemallow Technologies Private Limited. The ideal candidate will have a strong background in ServiceNow ITSM and Discovery, with expertise in designing and implementing solutions to meet business requirements.Key ResponsibilitiesDesign,...

  • ServiceNow ITSM Development Lead

    4 days ago

    Bengaluru, Karnataka, India Smart IT Frame LLC Full time

    We are seeking a seasoned ServiceNow professional with extensive experience in IT service management. The ideal candidate will lead the implementation of ITSM solutions, ensuring alignment with industry best practices for service delivery and process optimization.Key Responsibilities:Lead the implementation of ITSM solutions using industry best...

  • ServiceNow ITSM Developer

    7 days ago

    Bengaluru, Karnataka, India N Consulting Ltd Full time

    Job Title: ServiceNow DeveloperWe are seeking a skilled ServiceNow Developer to join our team for a client project.Key Responsibilities:Develop and implement ServiceNow ITSM modules, including Incident, Problem, Change, and Service Catalog.Integrate ServiceNow with other systems and applications.Utilize scripting to enhance ServiceNow functionalities.Design...

  • ServiceNow Administrator

    7 days ago

    Bengaluru, Karnataka, India Overture Rede Private Limited. Full time

    Job Title: ServiceNow AdministratorAt Overture Rede Private Limited, we are seeking a highly skilled ServiceNow Administrator to join our team. As a ServiceNow Administrator, you will be responsible for the configuration, implementation, and maintenance of the ServiceNow platform.Key Responsibilities:Coordinate and facilitate initial platform configuration,...

  • ServiceNow Administrator

    4 days ago

    Bengaluru, Karnataka, India ANSR Global Corporation Full time

    ServiceNow AdministratorWe are seeking a skilled ServiceNow Administrator to join our team at ANSR Global Corporation. As a ServiceNow Administrator, you will be responsible for the configuration, administration, and maintenance of our ServiceNow platform to ensure optimal performance and alignment with business needs.Key Responsibilities:Administer and...

  • ServiceNow Platform Administrator

    7 days ago

    Bengaluru, Karnataka, India Overture Rede Private Limited. Full time

    Job Title: ServiceNow AdministratorOverture Rede Private Limited is seeking a highly skilled ServiceNow Administrator to join our team. As a ServiceNow Administrator, you will be responsible for the configuration, implementation, and maintenance of the ServiceNow platform.Key Responsibilities:Configure and implement ServiceNow modules, including ITSM, ITOM,...

  • ServiceNow ITSM Developer

    6 days ago

    Bengaluru, Karnataka, India N Consulting Ltd Full time

    Job Title: ServiceNow DeveloperWe are seeking a skilled ServiceNow Developer to join our team for a client project.Key Responsibilities:Develop and implement ServiceNow ITSM modules, including Incident, Problem, Change, and Service Catalog.Integrate ServiceNow with other systems and applications.Utilize scripting to enhance ServiceNow functionalities.Design...

  • ServiceNow ITSM Consultant

    7 days ago

    Bengaluru, Karnataka, India 4mation Full time

    ServiceNow Techno Functional ConsultantWe are seeking a skilled ServiceNow Techno Functional Consultant to join our team at 4mation. As a ServiceNow Techno Functional Consultant, you will play a key role in supporting our customers' ITSM Value Delivery teams and BCE teams in leveraging out-of-the-box functionality of ServiceNow.Key...

  • ServiceNow Platform Administrator

    5 days ago

    Bengaluru, Karnataka, India ANSR Global Corporation Full time

    ServiceNow Administrator Job DescriptionAt ANSR Global Corporation, we are seeking a skilled ServiceNow Administrator to join our team. As a ServiceNow Administrator, you will be responsible for the configuration, administration, and maintenance of our ServiceNow platform to ensure optimal performance and alignment with business needs.Key...

  • ServiceNow ITSM DevOps Specialist

    1 day ago

    Bengaluru, Karnataka, India 2053 DXC Technology India Pvt Ltd Full time

    Job Description:At 2053 DXC Technology India Pvt Ltd, we are seeking a highly skilled ServiceNow ITSM DevOps Specialist to join our team. The ideal candidate will have 8-12 years of experience with ServiceNow implementations, with a focus on ITSM, Orchestration, and integration with cloud and configuration management.Key Responsibilities:Implementation and...

  • ServiceNow ITSM DevOps Specialist

    6 days ago

    Bengaluru, Karnataka, India 2053 DXC Technology India Pvt Ltd Full time

    Job Title: Servicenow ITSM DevOpsJob Summary:We are seeking a highly skilled ServiceNow ITSM DevOps professional to join our team at 2053 DXC Technology India Pvt Ltd. The ideal candidate will have a strong background in ServiceNow implementations, with experience in customizing core applications of ITSM, Orchestration, and integration with cloud and...

  • ServiceNow Administrator

    7 days ago

    Bengaluru, Karnataka, India 5100 Kyndryl Solutions Private Limited Full time

    About the RoleWe are seeking a highly skilled ServiceNow Administrator to join our team at 5100 Kyndryl Solutions Private Limited. As a ServiceNow Administrator, you will be responsible for configuring and customizing ServiceNow modules, managing user access, roles, and permissions, and developing and implementing workflows, business rules, and automation...

  • ServiceNow ITSM Developer Position

    2 days ago

    Bengaluru, Karnataka, India Recruitment Consulting firm Full time

    **Job Summary**We are seeking a highly skilled ServiceNow ITSM Developer to join our team at Recruitment Consulting firm. The ideal candidate will have strong experience in ServiceNow development with ITSM/ITOM/HRSD/GRC/CSM/ITAM modules.**Key Responsibilities**Design and implement IT service management processes using ServiceNow.Develop web portals using...

  • ServiceNow ITSM DevOps Specialist

    7 days ago

    Bengaluru, Karnataka, India 2053 DXC Technology India Pvt Ltd Full time

    Job Title: Servicenow ITSM DevOpsAbout the Role:We are seeking a highly skilled ServiceNow ITSM DevOps professional to join our team at 2053 DXC Technology India Pvt Ltd. The ideal candidate will have a strong background in ServiceNow implementations, customization, and integration with cloud and configuration management.Key Responsibilities:Design and...

  • ServiceNow Administrator

    1 day ago

    Bengaluru, Karnataka, India Bosch Group Full time

    Job Title: ServiceNow AdministratorJob Summary:We are seeking a highly skilled ServiceNow Administrator to join our team at Bosch Group. The successful candidate will be responsible for administering and configuring the ServiceNow platform to support our IT service management processes.Key Responsibilities:Administer and configure the ServiceNow platform to...

  • ServiceNow Administrator

    1 day ago

    Bengaluru, Karnataka, India Bosch Full time

    Job Title: ServiceNow AdministratorJob Summary:We are seeking a highly skilled ServiceNow Administrator to join our team at Bosch. The successful candidate will be responsible for administering and configuring the ServiceNow platform to support our IT service management processes.Key Responsibilities:Manage user access, roles, and permissionsConfigure and...