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Operations Team Manager

1 week ago

Lucknow, Uttar Pradesh, India NEXUS CONSULTING SOLUTIONS Full time

We are seeking an Operations Team Leader to join our organization in a dynamic environment.

This is an excellent opportunity for individuals with strong leadership skills who can drive performance and enhance operational efficiency.

Key Responsibilities:

Team Leadership

• Lead and manage a team to achieve performance targets and ensure quality standards.

Performance Monitoring

• Monitor Key Performance Indicators (KPIs) and drive process improvements.

Coaching and Development

• Provide coaching, feedback, and training to team members to enhance their skills and knowledge.

Customer Service

• Handle escalations and provide excellent customer service.

Collaboration

• Collaborate with stakeholders to enhance operational efficiency and drive business growth.

Requirements:

Leadership Experience

• Prior experience in a BPO/customer service leadership role is essential.

Skill Set

• Strong communication and problem-solving skills are required.

Team Motivation

• Ability to motivate and drive team performance is crucial.

Nexus Consulting Solutions values teamwork, innovation, and excellence. If you are a motivated individual with strong leadership skills, we encourage you to apply for this exciting opportunity.