Front Office Operations Manager
7 days ago
About the Role:
The Deltin Daman, a flagship property of Delta Corp Limited, is seeking a highly skilled Front Office Supervisor to oversee the daily operations of its front desk. The successful candidate will be responsible for ensuring a smooth and efficient check-in and check-out process, as well as providing exceptional guest experiences.
Responsibilities:
- Supervise and manage the daily operations of the front desk
- Oversee the check-in and check-out process to ensure efficiency and guest satisfaction
- Handle guest inquiries and resolve any issues or complaints in a professional and timely manner
- Train, coach, and support front desk staff to provide outstanding service
- Coordinate with other departments to ensure seamless guest experiences
- Monitor and maintain the cleanliness and organization of the front desk area
- Assist in creating and implementing policies and procedures to improve operational efficiency
Requirements:
- Previous experience in a similar role in the hospitality industry
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Familiarity with IDS software or similar hotel management systems
- Ability to handle guest inquiries and complaints with professionalism and empathy
- Detail-oriented with exceptional organizational skills
- Ability to multitask and prioritize tasks effectively
- Flexibility to work in shifts, including weekends and holidays
- Fluency in English and local language
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