Data Platform Support Specialist

1 month ago


Pune, Maharashtra, India EVERSANA Full time

We are seeking a skilled Data Platform Support Specialist to join our team at EVERSANA, where you will play a pivotal role in ensuring the smooth operation and maintenance of our data platforms.

About the Role:

As a Data Platform Support Specialist, you will be responsible for overseeing the daily operations of our data platforms, ensuring their availability, performance, and security. This includes monitoring system health and performance, proactively addressing potential issues, implementing and managing backup and recovery processes, and providing support on workflow management systems and automation tools like Airflow.

Key Responsibilities:

  • Platform Maintenance and Monitoring:
  • Ensure the availability, performance, and security of our data platforms.
  • Monitor system health and performance, and address potential issues promptly.
  • Implement and manage backup and recovery processes to minimize downtime.
  • Provide support on workflow management systems and automation tools like Airflow.
  • Support system integration with other applications like Salesforce, Microsoft D365, and Snowflake.
  • Technical Support:
  • Provide technical support for data platform-related issues, including troubleshooting and resolving incidents.
  • Assist users with platform-related queries and provide training as needed.
  • Collaborate with data engineers, architects, and IT teams to ensure seamless integration and operation of data systems.
  • Data Quality and Integrity:
  • Ensure data quality and integrity across all data platforms.
  • Conduct regular audits and implement data governance policies to maintain data accuracy.
  • Develop and maintain documentation for data platform processes and procedures.
  • Business Intelligence and Reporting:
  • Develop, maintain, and support interactive dashboards and reports in Power BI and Tableau.
  • Collaborate with business stakeholders to support all aspects of Tableau and Power BI admin support requests.
  • Perform system analysis to support business decision-making.
  • Cloud Platform Management:
  • Troubleshoot AWS S3/SFTP issues and support data transfer queries.
  • Implement best practices for cloud security and cost management.
  • Stay updated with the latest AWS services and features to enhance data platform capabilities.
  • Continuous Improvement:
  • Identify opportunities to optimize data platform performance and efficiency.
  • Stay updated with the latest trends and best practices in data platform management.
  • Participate in the evaluation and implementation of new data technologies and tools.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field.
  • Proven experience in data platform support or a similar role.
  • Strong knowledge of Qlik, Power BI, Snowflake, and Tableau.
  • Proficiency in AWS Lambda, Glue, and experience with cloud-based data platforms.
  • Strong SQL skills and experience with data integration tools.
  • Excellent problem-solving and analytical skills.
  • Strong communication skills to interact with technical and non-technical stakeholders.

Estimated Salary:$85,000 - $110,000 per year



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