Global Network Operations Specialist

2 weeks ago

Jodhpur, Rajasthan, India beBeeNetwork Full time ₹ 9,00,000 - ₹ 12,00,000

Job Opportunity:

We are seeking a skilled Network Support Engineer to join our team in providing timely and effective level 1 network support for our global IT infrastructure.

Responsibilities:

  • Monitor network performance using tools like SolarWinds, Manage Engine, Cisco Prime, NAGIOS.
  • Perform proactive monitoring of Cisco R&S, HP Aruba, Ruckus Wireless, WAN and ISP links.
  • Handle bandwidth utilization analysis and generate availability and trend reports.
  • Respond to alerts/notifications configured in monitoring systems.
  • Carry out basic network operations: VLAN creation, port/user mapping, DHCP, wireless connectivity troubleshooting, etc.
  • Coordinate with ISPs and third-party vendors for issue resolution.
  • Follow ITIL processes for Incident, Problem, Change & Configuration Management.
  • Work with ticketing tools like ServiceNow for issue tracking and resolution.

Requirements:

  • A minimum of 1-3 years of experience in a global IT support environment.
  • Hands-on experience with monitoring tools and network gear.
  • Familiarity with LAN/WAN bandwidth and performance monitoring.
  • Experience in generating technical reports for clients or management.
  • Exposure to global customer support environments.

Preferred Skills:

  • Understanding of ITIL framework and processes.
  • CCNA certification is a strong advantage.

Benefits:

  • Opportunity to work on a global scale.
  • Chance to develop skills in network support and management.
  • Collaborative work environment.

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