Productivity Enhancement Specialist

4 days ago

Varanasi, Uttar Pradesh, India beBeeQuality Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

Job Overview:

We are seeking a highly skilled and experienced Quality Assurance Specialist to join our team.

This role is responsible for enhancing Advisor productivity within the organization by facilitating Best-in-Class Call Audits, providing detailed feedback and recommendations to Outreach Advisors, and assisting with continuous improvement of advisor conversation quality.

Key Responsibilities:

  • Perform Quality Audit tasks with hands-on experience in all aspects of contemporary Conversion centric (Sales Process) Call Audits.
  • Monitor and evaluate inbound and outbound sales calls for adherence to quality standards and compliance.
  • Provide detailed feedback and recommendations to Outreach Advisors for continuous improvement.
  • Document call assessments, identify trends, and report on key performance indicators (KPIs).
  • Collaborate with the training team to develop coaching programs based on audit findings.
  • Assist in creating and updating quality guidelines and performance criteria.
  • Ensure compliance with relevant regulations.
  • Work with management to identify areas for process optimization and improved customer interactions.

Requirements:

  • Bachelor's degree or equivalent experience in a relevant field.
  • Proven experience 3+ years as a Call Quality Auditor or in a quality assurance role within a sales-oriented call center.
  • Strong understanding of consultative sales processes in a high-ticket sales environment and Inside Sales Outreach operations.
  • Excellent analytical and observation skills.
  • Effective communication and feedback delivery.
  • Proficiency in using call monitoring tools and CRM software.

Familiarity with EdTech industry standards is a plus.

Key Skills:

  • Call Quality Audit
  • Consultative Sales Process Knowledge
  • Delivering Feedback
  • Critical thinking
  • Coach & develop teams
  • Growth mindset
  • Conflict resolution
  • Decision Making

Technical Skills:

  • MS Office applications like Excel, Powerpoint, Planner, etc.
  • Reporting skills for formulating and basic automation, trend analysis using Excel
  • Working knowledge of any tools/applications to implement instructional design process – preferred
  • Working Knowledge of Salesforce is an added plus

  • Productivity Enhancement Specialist

    4 days ago

    Varanasi, Uttar Pradesh, India beBeeApplication Full time ₹ 8,00,000 - ₹ 10,00,000

    About JoltJolt is a fast-growing wellness-tech app designed to help people reclaim time from distractions and build habits of deep, intentional work.As an application tester with us, you'll be responsible for thoroughly testing all features of the app to ensure they deliver a smooth, reliable, and engaging user experience. Your input will directly shape how...

  • Enhance Workplace Culture

    1 day ago

    Varanasi, Uttar Pradesh, India beBeeEmployeeEngagement Full time ₹ 9,00,000 - ₹ 12,00,000

    Job OverviewWe are seeking a highly skilled Employee Engagement Specialist to join our organization. This key role is responsible for enhancing workforce morale and productivity by designing and executing employee engagement programs, conducting regular feedback surveys, and analyzing results to drive engagement strategies.Key Responsibilities:Design and...

  • Sales Performance Enhancement Specialist

    1 day ago

    Varanasi, Uttar Pradesh, India beBeePerformance Full time ₹ 60,00,000 - ₹ 80,00,000

    Job Title: Sales Performance Enhancement SpecialistLocation: BangaloreAbout the Role:We are seeking a detail-oriented and analytical sales call quality evaluator to monitor and assess daily sales calls made by our tele-calling team. This role is pivotal in maintaining high communication standards, improving customer interactions, and providing actionable...

  • Product Display Specialist

    2 days ago

    Varanasi, Uttar Pradesh, India beBeeproduct Full time ₹ 6,00,000 - ₹ 8,00,000

    About the Role:This is a full-time on-site position for a Product Display Specialist located in New Delhi.The Product Display Specialist will be responsible for managing product displays, ensuring stock levels are maintained, and supporting promotional activities.The role involves working closely with the sales and marketing teams to optimize product...

  • Product Presentation Specialist

    2 days ago

    Varanasi, Uttar Pradesh, India beBeeMerchandising Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Summary:As a Product Presentation Specialist, you will be responsible for developing and implementing strategies to drive sales growth and enhance customer satisfaction.Key Responsibilities:Maintain visually appealing product displays that meet customer expectationsEnsure stores are well-stocked with products in optimal quantitiesNegotiate optimal...

  • Enhance Operational Efficiency

    4 days ago

    Varanasi, Uttar Pradesh, India beBeeManagement Full time ₹ 15,00,000 - ₹ 20,00,000

    Operations ManagerWe are seeking a highly skilled Operations Manager to oversee and manage daily operations, ensuring efficient workflows across departments.Key Responsibilities:Process Optimization: Develop and implement operational policies and procedures to enhance productivity.Performance Enhancement: Monitor and analyze operational performance to make...

  • Product Marketing Specialist

    3 days ago

    Varanasi, Uttar Pradesh, India beBeeMarketing Full time ₹ 6,00,000 - ₹ 12,00,000

    Product Marketing SpecialistA leading astrology platform is seeking a Product Marketing Specialist to connect users with verified astrologers for personalized guidance.This role involves overseeing CRM campaigns, designing and implementing A/B tests, analyzing campaign performance data, and partnering with cross-functional teams to drive user engagement and...

  • Enhance Customer Experience

    12 hours ago

    Varanasi, Uttar Pradesh, India beBeeQuality Full time ₹ 15,00,000 - ₹ 25,00,000

    Quality Assurance SpecialistHolistic Group specializes in building communities and providing end-to-end solutions for customers aspiring to a nature-centric lifestyle.We design, build, develop, and manage these communities to seamlessly blend with nature, offering bespoke home designs, unmatched hospitality experiences, and thoughtful solutions for senior...

  • Enhance Employee Performance Specialist

    1 week ago

    Varanasi, Uttar Pradesh, India beBeeSoft Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Soft Skills TrainerThis is an exciting opportunity for a talented and motivated individual to enhance the skills of employees through effective training and development strategies.

  • Enhance Employee Experience

    1 week ago

    Varanasi, Uttar Pradesh, India beBeeEmployeeEngagement Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job DescriptionAre you a proactive and results-driven professional seeking a challenging opportunity to enhance employee engagement?This is an exciting role for someone who is passionate about creating and implementing strategic initiatives that foster a positive work environment.As an HR Engagement and Initiatives Specialist, you will play a pivotal role in...