
Chief Digital Banking Strategist
1 week ago
Digital Banking Officer Job Overview
This role is responsible for managing and maintaining the bank's digital banking platform, ensuring it remains up-to-date and user-friendly. It involves developing strategies to increase online banking usage and improve customer engagement.
Key responsibilities include:
- Platform Management: Maintain the digital banking platform, addressing any technical issues that may arise.
- Strategy Development: Design and implement plans to enhance online banking usage and improve customer experience.
- Cross-Functional Collaboration: Work with various teams to identify new business opportunities and expand existing relationships.
- Customer Service: Provide exceptional support to customers, responding to queries and resolving issues promptly.
- Market Analysis: Stay informed about market trends and competitor activity to stay ahead in the competitive BFSI landscape.
- Process Improvement: Identify areas for improvement and implement changes to enhance efficiency and productivity.
Job Requirements
To excel in this role, you will need:
- Digital Banking Knowledge: Have a strong understanding of digital banking principles and practices.
- Communication Skills: Possess excellent communication and interpersonal skills.
- Adaptability: Be able to work effectively in a fast-paced environment and meet deadlines.
- Technical Skills: Demonstrate proficiency in using digital banking software and systems.
- Analytical Skills: Show strong analytical and problem-solving skills.
- Industry Experience: Have experience working in a similar role within the BFSI industry.
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