
Senior Fraud Detection Specialist
4 days ago
Credit Cards Fraud Investigator Job Description
We are seeking a skilled Credit Cards Fraud Investigator to join our team. The ideal candidate will have a strong background in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
Key Responsibilities:
- Investigate and Analyze Fraud Cases: Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
- Collaborate with Cross-Functional Teams: Work closely with fraud prevention, risk, compliance, and customer service teams to ensure seamless case resolution.
- Identify Patterns and Trends: Analyze data to recommend process improvements and mitigation strategies to prevent future fraud.
- Document Case Outcomes: Provide detailed and accurate documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager.
Required Skills and Qualifications:
- Bachelor's Degree: Any graduate degree is acceptable.
- Minimum 1-4 Years of Experience: Strong knowledge of payment processing systems, card schemes (preferably Mastercard), and fraud detection methodologies.
- Analytical Mindset: Ability to interpret complex transaction data and detect irregularities.
- Excellent Communication Skills: Ability to work collaboratively in a team environment and communicate effectively with internal and external stakeholders.
Preferred Qualifications:
- Certification in Fraud Prevention: Certification in fraud prevention or risk management is highly desirable.
- Experience with Chargeback Processing: Experience with chargeback processing and dispute lifecycle management is preferred.
About This Role
This is an excellent opportunity for a skilled professional to make a meaningful contribution to our team and help us achieve our goals. We offer a dynamic and supportive work environment, competitive compensation, and opportunities for career growth and development.
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