Advanced UCCE CVP Solutions Engineer

1 day ago

Lucknow, Uttar Pradesh, India beBeeEngineering Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Cisco UCCE CVP Engineer Job Description

Are you a skilled engineer with expertise in Cisco Unified Contact Center Enterprise (UCCE) and Customer Voice Portal (CVP)? Do you have experience in designing robust architectures, leading implementation configurations, and integrating complex systems? If so, we have an exciting opportunity for you to join our team as a UCCE CVP Engineer.

The ideal candidate will possess excellent technical leadership skills, with the ability to foster knowledge sharing and innovation. They will be proactive in identifying and implementing technical solutions, committed to understanding stakeholder needs, and dedicated to delivering high-quality solutions that exceed expectations.

We are seeking a highly motivated and adaptable individual who can quickly learn new technologies and thrive in a fast-paced environment. The successful candidate will have a strong sense of ownership and accountability for project outcomes, with excellent collaboration skills and a willingness to work effectively in cross-functional teams.

Key Responsibilities:
  • Design Architecture: Analyze business requirements and design robust UCCE and CVP architectures that support scalable, resilient, and high-performing contact center solutions. Create detailed design documents, high-level and low-level diagrams, and integration plans.
  • Implementation Configuration: Lead or participate in the installation, configuration, and deployment of UCCE and CVP components, including ICM PGs, Call Servers, Gateways, Media Servers, Finesse, and supporting applications.

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