Senior Service Engineer

4 weeks ago


Bengaluru, Karnataka, India Microsoft Full time

Job Overview

At Microsoft, we are constantly innovating to empower every person and organization on the planet to achieve more. As a Senior Service Engineer on our cloud scale systems team, you will play a pivotal role in maintaining and running distributed, fault-tolerant systems that meet the needs of our ever-growing customer base.

Responsibilities will include managing and maintaining tape library systems, ensuring optimal performance, reliability, and scalability. This will involve thorough knowledge of firmware testing and configuration of tape libraries, as well as designing, engineering, testing, deploying, and operating enterprise and LTO tape libraries.

Additionally, you will be responsible for troubleshooting complex issues related to servers, clusters, and network infrastructure, utilizing advanced diagnostic tools and methodologies. This will also involve conducting root cause analysis for system failures and performance bottlenecks, implementing corrective actions to prevent recurrence.

Requirements

  • Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or PythonOR equivalent experience.
  • 7+ years of expertise in tape library technologies, including hardware, software, and configuration best practices along with Knowledge of data protection techniques for various workloads.
  • 4+ years with proven track record of troubleshooting complex issues related to nodes, servers, storage systems, and network infrastructure.
  • 4+ years experience with Strong proficiency in Programming, scripting and automation, with hands-on experience in C#, .Net, PowerShell, Python, or similar languages.
  • 4+ years of experience in a Problem Management role with the ability to perform root cause analysis, trend analysis, and implement proactive solutions.


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