Customer Relationship Manager

3 weeks ago

Pune, Maharashtra, India GKN Automotive Full time

Role Overview

We are seeking a skilled Customer Relationship Manager to join our team at GKN Automotive. In this role, you will be responsible for planning and implementing sales strategies to customer accounts, building strong relationships, and identifying opportunities for growth.

Key Responsibilities

Manage and develop important customer relationships, working closely with senior colleagues and/or managing an account team to deliver day-to-day support.

Develop and implement relationship management plans for complex existing customer accounts, identifying and building relationships with relevant decision makers and influencers within the customer organization.

Set clear objectives for each sales call, develop and make presentations tailored to the customer's needs, and gather and analyze relevant information to gain agreement on customer requirements.

Requirements

To be successful in this role, you will need to have a strong understanding of the product line and its applications, as well as a deep understanding of the client's objectives and challenges.

You will also need to be able to lead in customer negotiations, prepare and agree sales plans, and represent the 'Voice of the Customer' to monitor and measure the customer's perception of GKN Automotive.

Skills and Qualifications

We are looking for an experienced practitioner who can work unsupervised, with a Bachelor's Degree or equivalent level of education.

You will need to have a comprehensive knowledge and skills to act independently, guiding and training others to acknowledge a client's indifference and gain agreement from the client to discover the root causes of resistance.

You will also need to be able to understand customer needs, articulate the customer needs in the customer's business language and business context, and work without supervision to orient the seller's organization around delivering to the key needs of their customers.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

Join our team at GKN Automotive and be part of a dynamic and innovative organization that is shaping the future of the automotive industry.

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