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Driver Experience Specialist

1 week ago

Gurgaon, Haryana, India Nat Habit Full time

We are seeking a highly motivated and organized individual to fill the position of Driver Experience Specialist at NatHabit.

As a Driver Experience Specialist, you will be responsible for building strong relationships with drivers and collaborating with teams to enhance service delivery and product insights.

The ideal candidate will have experience in customer success, account management, or a similar role and possess strong written communication and problem-solving skills.

You will be responsible for handling chats, emails, and outbound calls, monitoring and supporting drivers, and maintaining accurate records of driver interactions and follow-up actions.

Key Responsibilities:

  • Handle chats, emails, and outbound calls to provide exceptional customer service
  • Maintain accurate records of driver interactions and follow-up actions
  • Collaborate with internal teams to resolve complex issues and improve service delivery

Requirements:

  • Up to 1 year of experience in customer success, account management, or a similar role
  • Strong written communication and problem-solving skills
  • Proficiency in using chat platforms and CRM systems
  • Bachelor's degree preferred

A fresher with good communication and understanding may also be considered for this role.