Education Operations Specialist

2 days ago

Mysore, Karnataka, India beBeeStudentSuccess Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Overview

We are seeking a detail-oriented Education Operations Specialist to ensure students have a seamless academic journey by managing administrative processes, providing timely assistance, and maintaining accurate student data.

Main Responsibilities:
  • Serve as the primary point of contact for newly enrolled students, guiding them through campus resources, policies, and academic expectations.
  • Maintain and update student records in the Student Information System (SIS), including enrolment status, grades, and personal information.
  • Manage semester-wise student fee collection and provide receipts according to institutional guidelines.
  • Offer timely assistance to students via email, phone, and chat in line with defined Service Level Agreements (SLAs).
  • Communicate essential information such as future semester payment deadlines, policy updates, and key events through various channels.
  • Educate students on financial aid options, scholarships, grants, and associated application processes and deadlines.
  • Support students with non-technical issues during course registration and resolve enrolment-related errors.
  • Share updates about alumni events, guest lectures, webinars, and networking opportunities to foster engagement and learning.
  • Produce customized reports and compile data for internal use or regulatory compliance.
Ideal Candidate Profile
  • 1–3 years of experience in student support, operations, or a customer-facing role.
  • Familiarity with online education platforms, CRM systems, data analytics tools, and helpdesk software.
  • Strong written and verbal communication skills with a student-centric approach.
  • Proficient in MS Office and comfortable working with data.
  • Ability to collaborate with cross-functional teams in a fast-paced, evolving environment.
  • Strong organizational and multitasking abilities to manage priorities and deadlines effectively.
  • Analytical thinker with a problem-solving attitude and data-driven decision-making approach.
  • Understanding of the student lifecycle and ability to support learners at each stage of their academic journey.
  • Passionate about education and committed to student success.
  • Tech-savvy and updated on tools and trends in educational operations.

The institution is an equal opportunity employer dedicated to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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