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Business Solutions Specialist

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Surat, Gujarat, India beBeeDeployment Full time ₹ 12,37,558 - ₹ 15,49,793
Job Overview

Sapaad is a global leader in unified commerce platforms, delivering world-class software solutions for the food and beverage industry.

We are seeking highly skilled Deployment Officers who thrive in fast-paced environments and possess passion for web and mobile technologies.

This role combines technical expertise, customer engagement, and product advocacy to deliver exceptional solutions and support.

  • Gain in-depth understanding of Sapaad's software products and services.
  • Act as primary point of contact for customers, building trust-based relationships.
  • Understand each client's business requirements and configure their Sapaad account accordingly.
  • Lead onboarding and deployment activities at customer sites, including hardware setup (POS terminals, printers, KDS, etc.).
  • Conduct training sessions for restaurant staff—cashiers, managers, and F&B managers.
  • Share best practices to help restaurants maximize value of Sapaad.
  • Provide remote and on-site support, ensuring high availability for portfolio of customers.
  • Take ownership of user issues, track tickets, collaborate with engineering, and report on root causes.
  • Escalate critical issues promptly while coordinating with internal teams for resolution.

Candidates should have 0-2 years of experience in software deployment, technical support, or account management in F&B, POS, or SaaS domains.

Requirements

Key skills include:

  • Software deployment
  • Technical support
  • Account management
Benefits

We offer a dynamic work environment and opportunities for growth and development.