Senior Enterprise Systems Analyst

5 days ago

Gurgaon, Haryana, India Hatch Full time
Job Description:
Hatch is seeking a highly skilled Sr. Enterprise Systems Analyst to join our team in providing technical support for all enterprise systems and software components in a complex mission-critical environment.

About the Role:
This role involves managing, supporting, and resolving complex software, vendor, and proprietary technical issues. You will monitor applications, application servers, document and analyze problems, and publish maintenance schedules. Your responsibilities will also include identifying and resolving medium to highly complex production problems for support of applications, performing regular security monitoring to identify any possible intrusions, and identifying proactive solutions for recurring technology occurrences to benefit the business.

Your Key Responsibilities:
  • Provide technical support for all enterprise systems and software components in a complex mission-critical environment.
  • Manage, support, and resolve complex software, vendor, and proprietary technical issues.
  • Monitor applications, application servers, document and analyze problems, and publish maintenance schedules.
  • Identify and resolve medium to highly complex production problems for support of applications.
  • Perform regular security monitoring to identify any possible intrusions.
  • Identify proactive solutions for recurring technology occurrences to benefit the business.
  • Maintain system documentation.
  • Maintain and provide infrastructure improvements to existing database applications.
  • Maintain current knowledge of relevant technologies as assigned.
  • Maintain SLA, system availability, capacity management and performance KPI.
  • Collaborate and interact with various stakeholders including the ICT team.
  • Work closely with application development teams and vendors to tune and troubleshoot applications.
  • Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments.
  • Willing to work after hours as part of a global team.
  • Lead and participate in efforts to develop and implement processes for application and system monitoring.
  • Lead and participate in efforts to implement application updates to include upgrades, patches and new releases.
  • Undertake integration between various systems using available API's and web services.

Your Skills and Qualifications:
To be successful in this role, you will need to possess excellent problem-solving/analytical skills and knowledge of analytical tools. You should display and execute logical and complex troubleshooting methods, have excellent verbal, written communication, and ability to work well with others. Additionally, you should be able to effectively interface with technical and nontechnical staff at all organizational levels.

Requirements:
You will need to have minimum 3-5 years' experience in the Information Technology field, with 3 years hands-on experience in application administration and operational systems support (day to day operations including installation, upgrade, configuration, trouble shooting, debugging, patching). Experience with at least one of the following Design Tool platforms: OpenPlant, Engineering Data Manager. You should also have experience on failover, high availability, disaster recovery, business continuance, experience in process automation, best practice approach, technology efficiency, and effectiveness. Furthermore, you should have exposure to any of the following enterprise systems: SAP, OpenText Content Server, Bentley ProjectWise, MS SharePoint. Exposure to Azure DevOps is also an advantage.

Knowledge and Education:
A Bachelor's degree or equivalent combination of education, training or work experience is required. You should have key design software experience in OpenPlant Modeler, OpenPlant Support Engineering, OpenPlant Isometrics Manager, OpenPlant PID, PlantSight.

What We Offer:
We offer flexible work environment, long term career development, and the opportunity to work on exciting projects to develop innovative solutions. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

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