Successful Debt Recovery Specialist Wanted

2 weeks ago

Chennai, Tamil Nadu, India beBeeCollections Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Title: OTC Collections Specialist

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Job Overview:

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We are seeking a seasoned collections professional to join our team as an OTC Collections Specialist. This role requires a skilled individual who can collect complex/high profile accounts, manage aged receivables, and drive results-oriented performance.

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Key Responsibilities:

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  • Implement service stops/remove stops according to process and guidelines.">
  • Review UMCC and on-account payments as per ICMP guidelines.">
  • Identify potential write-offs for clearing aged debts and maximize recoveries.">
  • Achieve debt and cash targets through timely dunning and handover of insolvent customers/customers unwilling to pay to legal collections.">
  • Detection and assistance in process improvement opportunities for collection + system enhancements.">
  • Collaborate with administrators and team leaders to aid in closing technical knowledge gaps.">
  • Responsible for implementing new processes within the team to drive efficiency and productivity.">
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Requirements:

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  • Minimum 2 years' experience in an OTC Collections team.">
  • Finance background with B.com and MBA (Finance) graduates preferred.">
  • Excellent communication skills (oral and written).">
  • Willingness to work flexible shifts, including night shifts.">
  • Proven track record in meeting targets and SLAs.">
  • Proficiency in MS Office and strong analytical and problem-solving skills.">
  • Fluency in English, both written and verbal.">
  • Results-driven with a customer-focused orientation.">
  • Strong negotiation skills and project methodology experience.">
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Role Specific Competencies:

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  • Self-motivated and willing to learn new skills.">
  • Commitment to developing oneself and others.">
  • Good listening skills and teamwork ability.">
  • Adaptable to changing environments and flexible working patterns.">
  • Excellent Customer Care skills and leadership abilities.">
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What We Offer:

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  • A dynamic and supportive work environment.">
  • Ongoing training and development opportunities.">
  • A competitive salary and benefits package.">
  • The chance to work with a talented team and make a real impact.">
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