Technical Support Team Leader
6 days ago
As a Technical Support Team Leader, you will be responsible for leading a team of technical support specialists in resolving client and customer inquiries. This is an exciting opportunity to join our organization and contribute to the success of our customers.
Key Responsibilities:
- Lead a team of technical support specialists in resolving client and customer inquiries.
- Plan for optimal resource utilization and manage workflows and schedules for direct reports.
- Deliver performance reviews for direct reports and develop employee development goals.
- Collaborate with core support and engineering teams to find and fix bugs and prioritize feature requests.
- Contribute to methodologies, best practices, and techniques to improve the support process.
Requirements:
- 8 years of work experience in a technical support role.
- Strong people management expertise with at least 2-3 years of experience working on a Help Desk, Service Desk, or IT support team.
- Fluent in spoken and written English.
- Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience.
- Analytical bent of mind to understand data and derive actionable insights.
Benefits:
- Opportunity to lead a team of technical support specialists.
- Chance to contribute to the success of our customers.
- Competitive compensation package.
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