Visionary Leader for Enterprise Software Support

5 days ago

Gulbarga, Karnataka, India beBeeLeadership Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Director of Enterprise Software Support

Our organization is seeking an experienced and skilled Director to lead post-implementation customer support activities within our software company.

The successful candidate will oversee application support, manage services and cloud support teams, providing guidance and support for effective project execution.

  • Lead teams to ensure timely completion of projects and meet client expectations.
  • Develop strong relationships with clients, understanding their needs and aligning services to meet expectations.
  • Collaborate with implementation teams and communicate findings to the product development team for continuous improvement.
  • Define and implement service delivery strategies, ensuring efficient processes and timely project completion.
  • Drive business growth by identifying new opportunities within existing accounts and actively seeking new clients.
  • Maintain customer relationships and increase Customer Satisfaction Index (CSI).
  • Ensure support provided is within agreed Service Level Agreements (SLAs).

Requirements:

  • 10 years of experience in IT companies, well-versed in Microsoft Tech Stack and cloud environment.
  • Experience in L3 support to enterprise clients, such as banks.
  • Bachelor's or Master's degree in Computer Science.
  • Banking experience is an added advantage.
  • Relevant certifications (e.g., PMP, ITIL) would be beneficial.
  • Strong leadership abilities, with the ability to inspire and motivate a team.

We offer:

  • Performance-linked bonus: enjoy a performance-linked bonus as a testament to your dedication.
  • Rewards beyond the job: comprehensive benefits package including remote work support, health insurance, care program, and online psychological support.
  • Birthday leave: take the day off on your birthday and treat yourself.
  • Global impact, cutting-edge tech: immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies.
  • Unleash your potential: develop yourself with VeriPark Academy opportunities, webinars, and in-house training sessions.
  • Diverse, vibrant community: be part of a dynamic environment that values diversity and inclusivity.
  • Together culture: even in a remote world, we cultivate connections through engaging face-to-face gatherings and online fun events.

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