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Cluster Operations Specialist

2 months ago

Mumbai, Maharashtra, India AccorHotel Full time

As a Cluster Operations Specialist at Accor Hotel, you will be responsible for overseeing the daily operations of multiple hotels within a cluster. This includes handling requests from guests and travel agents via various communication channels, maintaining room vacancies on online booking platforms, and collaborating with team members to meet revenue targets.

The ideal candidate will have a relevant diploma or degree in Hotel Management, with 6-7 years of experience in the hotel industry. Proficiency in Opera Software is also essential, as well as strong operational and technical knowledge.

We are seeking a results-driven individual who is proactive and able to work independently. If you are a detail-oriented and organized professional with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Handle guest requests and resolve issues in a timely and efficient manner
  • Maintain accurate records of room vacancies and update online booking platforms accordingly
  • Collaborate with team members to achieve monthly revenue targets
  • Develop and implement strategies to improve operational efficiency

Requirements:

  • Diploma or degree in Hotel Management
  • 6-7 years of experience in the hotel industry
  • Proficiency in Opera Software
  • Strong operational and technical knowledge

Benefits:

  • Competitive salary: ₹800,000 - ₹1,200,000 per annum
  • Opportunities for career growth and professional development
  • A supportive and dynamic work environment

Employment Type: Full-time