Regulatory Compliance Specialist
2 days ago
Aspire For Her invites you to a rewarding opportunity in partnership with a renowned organization. Explore the details below:
We are seeking an experienced Regulatory Compliance Specialist who will excel in ensuring quality-oriented customer service. The ideal candidate will have a solid understanding of grievance redressal frameworks, regulatory management, and industry guidelines.
Key Responsibilities:
- Demonstrate exceptional conceptual and analytical skills to address complaints from a 360-degree perspective.
- Effectively manage the Grievance Redressal framework of the NBFC, ensuring smooth operation and efficient complaint resolution.
- Provide interpretation and direction to Audit & compliance teams, driving governance within the vertical and representing the organization to regulatory stakeholders.
- Evaluate the Customer Services Unit's adherence to all regulatory requirements, including Banking Codes & Standards Board of India, internal auditors, and external regulators.
- Ensure the NBFC remains compliant with internal and external regulations, incorporating new guidelines into existing processes.
- Closely collaborate on escalated complaints from regulators to assess process efficacy and control measures.
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