Site Reliability Engineering Professional

Platform Stability and Reliability Lead

• Ensure the platform meets performance, availability, and reliability service level agreements.
• Proactively identify and resolve performance bottlenecks and risks in production environments through root cause analysis and corrective actions.
• Maintain and improve monitoring, logging, and alerting frameworks to detect and prevent incidents by leveraging data analytics and visualization tools.

Incident Management Expert

• Act as the primary responder for critical incidents, ensuring rapid mitigation and resolution through effective communication with stakeholders.
• Conduct thorough post-incident reviews and implement corrective actions to prevent recurrence by identifying and addressing underlying causes.
• Develop and maintain detailed runbooks and playbooks for operational excellence, including standard operating procedures and escalation processes.

Automation and Efficiency Champion

• Build and maintain tools to automate routine tasks, such as deployments, scaling, and failover, using technologies like Ansible and Terraform.
• Contribute to CI/CD pipeline improvements for faster and more reliable software delivery by implementing automated testing, deployment, and rollback processes.
• Write and maintain Infrastructure as Code (IaC) using tools like Pulumi or Terraform to provision and manage resources efficiently.

Collaboration and Mentorship Specialist

• Collaborate with cross-functional teams, including SRE, CI/CD, Developer Experience, and Templates teams, to improve the platform's reliability and usability by sharing knowledge and best practices.
• Mentor junior engineers by providing guidance, feedback, and coaching on SRE and operational excellence principles.
• Partner with developers to integrate observability and reliability into their applications by promoting a culture of collaboration and continuous improvement.

Observability and Metrics Analyst

• Implement and optimize observability tools like Prometheus, Grafana, or New Relic for deep visibility into system performance and behavior.
• Define key metrics and dashboards to track the health and reliability of platform components, including error rates, latency, and throughput.
• Continuously analyze operational data to identify and prioritize areas for improvement by leveraging data science and machine learning techniques.

Requirements and Qualifications

• 8+ years of experience in site reliability engineering, software engineering, or a related field, with 3+ years of experience in AWS.
• Demonstrated expertise in managing and optimizing cloud-based environments, including containerization and orchestration technologies like Kubernetes and Docker.
• Strong programming skills in one or more languages: Python, Java, Node.js, or TypeScript.
• Hands-on experience with CI/CD practices and tools, such as GitLab, Jenkins, or similar.
• Familiarity with monitoring, logging, and alerting tools; experience with Dynatrace is a plus.

Preferred Skills and Qualifications

• Hands-on experience with Kubernetes (K8s) for container orchestration and deployment.
• Familiarity with monitoring and observability tools like Prometheus, Grafana, or similar.
• Exposure to agile development practices and collaborative environments.
• Experience working with other cloud platforms (e.g., Azure or Google Cloud) is a plus.