Quality Assurance and ERP Implementation Lead

2 weeks ago


India Readywire Full time

Job Overview:

At Readywire, we are seeking an experienced Quality Assurance and ERP Implementation Lead to oversee the quality assurance and implementation efforts of our cloud-based accounting ERP solutions. This role demands a strategic leader who can manage multidisciplinary teams across QA (manual, automation, and performance testing), ERP implementation projects, and analysis of L1 support trends.

Key Responsibilities:

  • Lead and mentor a team of QA professionals specializing in manual, automation, and performance testing for accounting-focused ERP applications.
  • Develop and execute comprehensive test strategies, plans, and cases with a focus on accounting, payroll, financial modules, and ERP integrations.
  • Drive the creation and execution of automated test scripts using Selenium, BDD Cucumber, and integrate with CI/CD pipelines for robust regression testing.
  • Oversee performance testing using tools like JMeter to ensure scalability, stability, and optimal performance.
  • Manage API testing with tools like POSTMAN and SOAP UI for seamless ERP integrations and third-party service compatibility.
  • Establish and maintain defect tracking and reporting processes using JIRA, ensuring timely collaboration with development teams for issue resolution.
  • Ensure User Acceptance Testing (UAT) aligns with business and regulatory requirements, facilitating smooth client onboarding.

ERP Implementation & Project Management:

  • Lead and manage ERP implementation projects, ensuring adherence to timelines, budgets, and client requirements.
  • Develop and maintain project plans, risk assessments, and communication strategies.
  • Coordinate with cross-functional teams, including developers, support, and client stakeholders, to ensure successful project delivery.
  • Manage project resources effectively, ensuring optimal utilization and team productivity.
  • Oversee the configuration and customization of ERP systems to meet client-specific accounting and financial needs.

L1 Support Analysis & Process Improvement:

  • Analyze L1 support ticket trends to identify recurring quality issues, system bottlenecks, and areas for process improvement.
  • Ensure the efficiency and effectiveness of ticket categorization processes, providing feedback and recommendations for optimization.
  • Collaborate with support teams to ensure quality-related issues identified in L1 tickets are resolved efficiently and effectively.
  • Implement proactive measures to prevent recurring issues and improve overall system stability.


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