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Store Operations Director

2 weeks ago

Kashipur, Uttarakhand, India beBeeRetail Full time ₹ 1,04,000 - ₹ 1,30,878

As a Retail Operations Manager, you will play a pivotal role in driving business growth and excellence within our retail stores. Your primary responsibilities will include planning and implementing retail key performance indicators (KPIs) to achieve ambitious annual operating plans (AOP).

You will oversee the achievement of Group Sales Strategy (GSS) number and value targets, fostering a culture of teamwork and accountability among store staff.

Additionally, you will be responsible for monitoring overall store operations, including sales, staffing, training, inventory management, store upkeep, and cost control.

Customer satisfaction and loyalty are paramount, and you will focus on enhancing the customer experience at stores to drive improved satisfaction and loyalty.

To achieve these objectives, you will implement Standard Operating Procedures (SOPs) for Visual Merchandising (VM) and Marketing at stores, leading and managing your team effectively to ensure alignment with business objectives and high performance.

Conflict resolution and building trust, integrity, and respect within stores are also critical aspects of this role.

Developing and providing opportunities to store employees through various step-up programs and enhancing functional capabilities in employees through targeted training interventions are essential to your success.

Finally, you will be responsible for adapting sales-driving strategies across multiple channels and ensuring timely responses to customer complaints.

Key Performance Indicators (KPIs) to track progress include:

  • % Walk-in Target
  • Improving Diamond & Silver share in store
  • % conversion
  • Increasing Average Basket Value (ABV)
  • Mystery audit score