Career Growth Professional
5 days ago
We are seeking a highly skilled Career Growth Professional to join our team at Snaphunt. This role will provide a unique blend of learning opportunities, attractive salary, and benefits.
The Role
As a Career Growth Professional, you will be responsible for:
- Managing customer calls and aligning counselling sessions with relevant counsellors.
- Ensuring all counsellors have sessions, managing their schedules, and connecting them with customer requirements.
- Resolving challenges before, during, and after counselling sessions for both counsellors and customers.
- Grievance handling, complaint management, and dealing with unhappy customers to correct their experience.
- Taking customer feedback through calls and videos, acquiring reviews, and testimonials.
- Creating dashboards and reports for corporate partners.
- Conducting briefing calls with new customers to introduce them to TMS.
- Assisting with execution in up-selling, connecting, and building relationships with new and existing customers.
- Reaching out to past customers to understand their challenges, mapping their career journey, and supporting them with relevant research and information through our content team.
The Ideal Candidate
We are looking for a candidate with at least 0.6 months of experience in Sales Operations/Sales Support roles, preferably in Ed Tech and FinTech. You should possess excellent interpersonal, written, and verbal communication skills, as well as working knowledge of customer support and sales operations. Adaptability, strong networking skills, and analytical abilities are also essential.
About Us
Snaphunt is a holistic career discovery platform that enables students to discover themselves and their ideal careers.
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