Infrastructure Systems Engineering Team Lead

2 weeks ago


Mumbai, Maharashtra, India Onclusive Full time

Onclusive is seeking an experienced Systems Engineering Team Lead to support and guide our Global Technical Support Team. This role combines technical and leadership skills to ensure systems stability, reliability, and performance across platforms.

About the Role

This position is responsible for overseeing Linux servers, AWS, and Azure cloud environments to ensure smooth, secure operation. The ideal candidate will have a strong background in Linux, AWS, MS Azure, JIRA, and network administration. Familiarity with Elasticsearch and MySQL is a plus.

Key Responsibilities
  • Leadership & Team Management: Lead and mentor the support team, promoting skill growth and efficient operations. Set team goals, track performance, and ensure alignment with company objectives. Act as an escalation point for critical issues, ensuring timely resolution.
  • Technical Responsibilities: Oversee Linux servers, AWS, and Azure cloud environments to ensure smooth, secure operation. Manage the incident response process using JIRA, coordinating 24/7 technical support. Supervise network infrastructure to maintain reliable and secure connectivity.
  • Monitoring & Incident Management: Maintain alert systems to capture critical alerts and reduce false positives. Lead clear, consistent communication during P1/P2 incidents to minimize impact.
Required Qualifications

The ideal candidate will have 3-4 years of experience in systems administration/support, with at least 1-2 years in a leadership role. Strong leadership, decision-making, and team management capabilities are essential. Excellent communication, problem-solving, and adaptability to rotational shifts are also required.

Estimated Salary

The estimated salary for this role is $120,000 - $150,000 per year, depending on location and experience.



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