Claims Investigations Representative

16 hours ago


Chennai, Tamil Nadu, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 28,00,000

Job Summary

We are seeking a highly skilled and detail-oriented professional to join our team as an Investigations Specialist. As an integral part of our customer support operations, this role will be responsible for handling customer claims, conducting research, and identifying opportunities to improve the customer experience.

  • Key Responsibilities:
  • Support customers in resolving their claims by capturing all relevant information and providing updates on the status of new and existing claims.
  • Conduct thorough research to identify opportunities to improve customer satisfaction and take appropriate actions to handle complex account activity.
  • Maintain a balance between delivering exceptional customer service and performing routine investigative tasks in a call center environment.
  • Receive direction from senior colleagues and escalate questions and issues to more experienced roles when necessary.
  • Collaborate with colleagues to resolve basic day-to-day issues and network with other functional areas to create a seamless experience for customers.

Required Qualifications:

  • At least 6 months of experience in customer service, or equivalent demonstrated through training, military experience, or education.


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