IT Infrastructure Transformation Leader

Key Responsibilities:

• Develop and implement a comprehensive IT strategy to support the business goals, focusing on technological innovation, scalability, and cost-efficiency.
• Establish IT governance frameworks and ensure compliance with relevant regulations and standards, including ISO 9001/ISO 27001/ISO 27701/Other ISOs, SOC 2, CMMI, DPDPA and industry best practices.
• Lead IT operations, focusing on performance optimization, business transformation, and digital innovation.
• Collaborate with senior leadership to integrate IT systems effectively into business processes, optimizing operational efficiency and enabling growth.

IT Infrastructure & Operations Management:

• Lead the design, implementation, and management of high-availability IT infrastructure, including network management, cloud computing, and on-premise systems.
• Oversee the configuration and management of leased line connections, ensuring high-speed, reliable internet access and dedicated communication for remote locations.
• Supervise and manage networking components (LAN, WAN, VPN, firewalls, switches, routers), ensuring optimal performance and scalability.
• Ensure the effective operation of web servers and manage shared hosting environments.
• Manage system administration tasks such as patch management, Windows AD management, backup and restore processes, and routine hardware and firmware installations.

Cloud Infrastructure & Security Management:

• Oversee the management and optimization of Azure/AWS cloud infrastructure, including cloud hosting, instance provisioning, and storage management.
• Implement and manage security protocols to safeguard company systems, including patch management, firewall configurations, and intrusion detection systems (IDS).
• Develop and maintain disaster recovery and business continuity plans, ensuring minimal downtime and rapid recovery in case of incidents.
• Provide leadership in the adoption of Robotic Process Automation (RPA), AI, and machine learning technologies to enhance business operations.
• Cloud certification (AWS Certified Solutions Architect, AWS Certified Advanced Networking, or equivalent) is highly preferred.

Software Development & System Integration:

• Lead the software development lifecycle (SDLC) for all in-house projects, ensuring Agile practices, continuous integration/continuous deployment (CI/CD) pipelines, and version control are followed.
• Manage the development and integration of custom software solutions, including ERP systems, CRM platforms, and other business applications.
• Ensure the smooth integration of business-critical applications across various platforms and systems.

Telecommunications & Call Center Systems:

• Manage and optimize the telecommunications infrastructure, including IP PBX, VoIP, SIP trunks, and virtual numbers for seamless communication.
• Oversee the implementation and management of auto-diallers (for both inbound and outbound calls), IVR systems, and call routing systems integrated with CRM solutions.
• Manage unified communication systems (voice, video, and collaboration platforms) to facilitate efficient communication across the organization.

Vendor & Asset Management:

• Coordinate with third-party vendors and service providers, ensuring that all IT-related services and hardware are delivered on time and in accordance with agreed-upon SLAs.
• Oversee software license and asset management processes, ensuring compliance and cost-efficiency in the utilization of IT resources.
• Lead negotiations with vendors to ensure competitive pricing, effective contract management, and delivery of quality services.

Team Leadership & Development:

• Lead, mentor, and develop a high-performing IT team, ensuring the alignment of individual goals with the company's vision.
• Set clear performance targets, provide regular feedback, and encourage ongoing learning and professional development.
• Cultivate a collaborative and innovative team culture, fostering knowledge sharing and professional growth through certifications, workshops, and mentorship.

Performance Management & Optimization:

• Ensure the performance and reliability of all IT systems and services, utilizing data-driven metrics and KPIs to track success and identify areas for improvement.
• Take full ownership of IT operations, ensuring deadlines are met for individual projects, IT processes, and systems upgrades.
• Continuously monitor the technological landscape, making recommendations for system improvements and operational efficiencies.

Required Skills & Qualifications:

• System Administration & Management: Proven experience in System Administration, including the installation of hardware and firmware, patch management, Windows AD management, backup and restore operations, and system upgrades.
• Networking & Security: In-depth knowledge of network management (LAN, WAN, VPN), configuration and troubleshooting of network devices (routers, switches, firewalls), and knowledge of network security protocols to ensure system protection.
• Cloud Infrastructure: Strong expertise in managing and configuring Oracle, Azure, and AWS cloud infrastructure, including cloud hosting, instance provisioning, storage management, and security configurations.
• Database Management: Experience in managing databases, including database setup, maintenance, and optimization, as well as handling web server technologies.
• Telecommunications: Experience with managing telecommunications systems, including VoIP, IP PBX, virtual numbers, diallers, and call management systems (IVR, call routing).
• Software Licensing & Asset Management: Proven ability to manage software license compliance, asset tracking, and IT resource allocation efficiently.

Benefits:

• Opportunity to lead a growing IT team and make a significant impact on the company's long-term success.
• Chance to drive key initiatives in cloud infrastructure, networking, and telecommunications while fostering a culture of innovation and operational excellence.

Others:

• Passion for staying updated on emerging technologies and industry trends to maintain the company's competitive edge.
• Ability to anticipate issues, resolve ambiguity, and make informed decisions quickly, demonstrating initiative and accountability.