
Laboratory Equipment Specialist
3 days ago
Key Responsibilities:
- Provide field service support for products
- Respond to breakdown calls in a timely manner
- Ensure high customer satisfaction and manage expectations effectively
- Prepare regular reports on service performance and technical application management
- Monitor repairs and maintenance activities for operational efficiency
- Investigate escalation processes to resolve customer concerns
- Publish and maintain service documentation
- Maintain online documentation
- Perform troubleshooting, commissioning, and certification of units
- Build strong relationships with customer contacts and provide hands-on training internationally
Our company is committed to delivering innovative technologies and solutions to the life sciences and healthcare industries. With a global presence spanning over 100 countries, we offer extensive opportunities for growth and development.
The ideal candidate will possess:
- A degree in Engineering or related field
- At least three years of experience in laboratory equipment repair and troubleshooting
- Good command of spoken and written English
- Strong analytical and problem-solving skills
- Willingsness to travel extensively for customer visits
- A valid driver's license with experience driving automatic and manual vehicles
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