
Principal Software Development Specialist
1 day ago
We are seeking an experienced software engineer to join our team as a Principal Software Engineer. As a key member of our Advanced Support Engineering team, you will be responsible for developing sophisticated systems and software based on customer business goals, needs, and general business environment.
You will work closely with product management, other engineering teams, customer success, and support to develop cutting-edge new product features and enhancements across various areas of Boomi offerings.
This role is uniquely positioned with responsibilities in both customer support and software development. The team is responsible for Tier 3 customer support cases. As part of this role, you will investigate the most challenging customer issues, perform deep investigations into the product code base to identify root causes, and assist with the resolution of issues.
The Advanced Support Engineering team develops software changes across all Boomi products with a focus on improving the supportability of the products. You will also develop tools for direct delivery to customers to assist with their usage of the products.
You must demonstrate skills and interest in both software development and customer issue resolution.
Required Skills and Qualifications- Bachelor's or Master's degree in Engineering or Computer Science
- 10+ years of commercial experience in software development using Java programming language, including the use of some IDE, with a solid understanding of object-oriented design concepts for delivering and maintaining a software product
- Experience in designing and implementing highly scalable, high-throughput web applications and backend systems
- Technical understanding of SQL, Hibernate, XML, and JSON
- Knowledge of SOA concepts
- Technical understanding of Web Services technologies, including REST, SOAP, and WSDL
- Exposure to mature development processes, including the use of source code control systems like Git
- Demonstrated comfort with videoconferencing systems, such as Zoom and Microsoft Teams
- Strong reading, writing, and oral communication skills
- Experience working with AI to automate work efforts and research knowledge
- Knowledge of front-end technologies, especially JavaScript; GWT is a plus
- Knowledge of Agile development methodology
- Knowledge of Linux/Unix environments
- Work experience within an enterprise software or web company is important
- Experience with training an AI/ML model
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