Chief Salesforce Operations Lead
6 days ago
We are seeking an experienced Chief Salesforce Operations Lead to join our team at Tech Mahindra. As a key member of our project management team, you will be responsible for ensuring the successful delivery of Salesforce projects.
Responsibilities:
- Establish and enforce project governance for communications, status reporting, decision-making, escalations, risk management, issue management, document repository, etc.
- Track and report team progress against timelines and plans.
- Define project scope and proactively manage changes in scope throughout the project.
- Discuss/challenge/lead Salesforce project decisions.
- Maximize Salesforce capabilities (Declarative) ahead of custom coding (Programmatic).
- Lead and confirm project milestones and goals are met with expected excellence.
- Coordinate release management/deployment activities.
To succeed as our Chief Salesforce Operations Lead, you must have:
- A minimum of Bachelor's Degree.
- 5-7 years of experience leading Salesforce or similar CRM projects.
- Hands-on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controls.
- Proven ability leveraging analytical and problem-solving skills in a fast-paced environment.
- Strong presentation, communication (written and verbal) skills, and interpersonal skills.
- Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio.
- PMP or similar certification is a plus.
- Salesforce Certification is a plus.
This salary range is based on national averages for the United States and may vary depending on location, industry, and other factors.
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