Chief Salesforce Operations Lead

6 days ago


Hyderabad, Telangana, India Tech Mahindra Full time
Job Description

We are seeking an experienced Chief Salesforce Operations Lead to join our team at Tech Mahindra. As a key member of our project management team, you will be responsible for ensuring the successful delivery of Salesforce projects.

Responsibilities:

  • Establish and enforce project governance for communications, status reporting, decision-making, escalations, risk management, issue management, document repository, etc.
  • Track and report team progress against timelines and plans.
  • Define project scope and proactively manage changes in scope throughout the project.
  • Discuss/challenge/lead Salesforce project decisions.
  • Maximize Salesforce capabilities (Declarative) ahead of custom coding (Programmatic).
  • Lead and confirm project milestones and goals are met with expected excellence.
  • Coordinate release management/deployment activities.
Requirements

To succeed as our Chief Salesforce Operations Lead, you must have:

  • A minimum of Bachelor's Degree.
  • 5-7 years of experience leading Salesforce or similar CRM projects.
  • Hands-on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controls.
  • Proven ability leveraging analytical and problem-solving skills in a fast-paced environment.
  • Strong presentation, communication (written and verbal) skills, and interpersonal skills.
  • Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio.
  • PMP or similar certification is a plus.
  • Salesforce Certification is a plus.
Estimated Salary: $100,000 - $120,000 per year

This salary range is based on national averages for the United States and may vary depending on location, industry, and other factors.



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