Computer Systems Specialist

We're seeking a skilled Desktop Support Engineer to join our organization. In this role, you'll play a vital part in maintaining the IT infrastructure of our clients, ensuring their employees can work efficiently and effectively.

This is an excellent opportunity to contribute to a team-first meritocracy and help grow an entrepreneurial group within our organization. You'll be expected to take ownership of your tasks, make your voice heard, and collaborate with our team to drive success.

• Administering Microsoft Intune for endpoint management, providing support for Azure Virtual Desktop (AVD) infrastructure, including user provisioning and issue resolution.
• Managing incident and service request management processes to ensure timely resolution of user issues and requests.
• Utilizing Nexthink for proactive monitoring, troubleshooting, and incident resolution.
• Handling grant application/drive/folder access requests and ensuring proper permissions are granted according to security policies.
• Administering user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
• Facilitating consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
• Managing access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.
• Monitoring and responding to phishing email incidents, providing guidance and support to users as needed.
• Performing remote software installations and configurations to ensure users have access to required applications.
• Resetting passwords and unlocking user accounts as per established security protocols.
• Assisting with setting up and troubleshooting Zoom meetings and other video conferencing solutions.
• Addressing Zscaler/network connectivity issues and providing resolution to ensure uninterrupted access to network resources.
• Providing support for external file sharing platforms such as ShareFile and Teams channels.
• Assisting users with unlocking Bitlocker screens and resolving related issues.
• Configuring and mapping network drives and printers for users as needed.
• Providing support for mobile devices, including unlocking iPhones and troubleshooting connectivity issues.

We're looking for individuals with a strong background in computer science, Information Technology, or a related field. Desired skills include:

• Bachelor's degree in computer science, Information Technology, or a related field (preferred).
• Proven experience in desktop support or a similar role.
• Strong knowledge of Microsoft Windows operating systems and Office applications.
• Familiarity with Active Directory, Exchange, and other network administration tools.
• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Ability to work independently and prioritize tasks effectively.
• MS-900: Microsoft 365 Fundamentals
• MS-700: Managing Microsoft Teams
• AZ-900: Microsoft Azure Fundamentals
• Nexthink Fundamentals

This role offers an excellent opportunity to develop your technical skills and expertise in desktop support engineering. As a key member of our team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT infrastructure runs smoothly and efficiently.

To succeed in this role, you should possess strong analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a team. A bachelor's degree in computer science, Information Technology, or a related field is highly desirable, along with relevant experience in desktop support or a similar role.

In return, we offer a dynamic and supportive work environment that fosters growth and development opportunities. If you're passionate about delivering exceptional technical support and enthusiastic about staying ahead of the curve in technology trends, we encourage you to apply for this exciting role.