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Learning Experience Designer

2 weeks ago


Gurgaon, Haryana, India S&P Global Full time

We are seeking a passionate and creative Learning Experience Designer to join our growing Customer Education team at S&P Global Commodity Insights. Our team is instrumental in driving product adoption and enhancing the customer experience with engaging, online courses and self-serve product knowledge.

Responsibilities
  • Design and develop engaging learning experiences across various modalities including eLearning courses, virtual instructor-led training (VILT), and microlearning using instructional design principles, gamification, and AI.
  • Conduct needs analyses and translate learning objectives into interactive activities.
  • Leverage AI tools for content creation, personalization, and automation.
  • Integrate gamification to motivate learners and enhance knowledge retention.
  • Optimize our LMS for seamless delivery and a user-friendly experience.
  • Strategically integrate learning experiences with our digital customer success ecosystem (CRM, Community platform, Customer Success Portal) to create a cohesive customer journey.
About You
  • You will have a Bachelor's degree in Instructional Design, Learning Experience Design, or a related field.
  • You will have 3+ years of LXD/Instructional Design experience, creating engaging learning experiences.
  • You will have strong UX/UI design skills and a portfolio demonstrating user-centered design thinking.