Chief Customer Insight Specialist

1 week ago

Tirupati, Andhra Pradesh, India beBeeData Full time ₹ 8,00,000 - ₹ 15,00,000

Delivering Impactful Customer Insights

We foster meaningful connections with our customers by actively listening to their needs and desires. Our goal is to bridge the gaps between customer expectations and our services, ultimately enhancing their lives.

Your Key Responsibilities:

  • Compile and maintain detailed reports to track key performance metrics.
  • Analyze customer data to uncover hidden patterns and opportunities.
  • Engage directly with customers through calls to capture feedback and understand their pain points.
  • Provide actionable insights to internal teams to elevate overall customer satisfaction.
  • Collaborate with cross-functional teams to ensure data accuracy and consistency.

The Ideal Candidate:

  • A meticulous and analytical professional with experience in MIS or Data Analysis.
  • A strong analytical mindset with problem-solving ability.
  • Proficiency in Excel (basic to advanced).
  • Excellent communication skills with the ability to connect empathetically with customers.
  • A customer-centric mindset and eagerness to contribute to continuous improvement.

Key Qualifications:

  • Strong attention to detail and analytical skills.
  • Ability to communicate complex ideas effectively.
  • Proven problem-solving abilities.
  • Customer-focused approach.
  • Team collaboration and coordination.

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