Senior User Experience Strategist

2 weeks ago

Bengaluru, Karnataka, India beBeeDigital Full time
Job Description">

Our Client is a leading provider of risk, financial services and business advisory, internal audit, corporate governance, and tax and regulatory services.

The company has built a significant competitive presence in the country since its establishment in September 1993.

It operates from multiple offices across India, offering clients a full range of services, including financial and business advisory, tax and regulatory services.


Our client has over 2700 companies as their client base. Their global approach to service delivery provides value-added services to clients.

The firm serves leading information technology companies and has a strong presence in the financial services sector in India while serving a number of market leaders in other industry segments.


Key Responsibilities:
1. Gather actionable feedback from users on usability, design issues, and product workflows.
2. Reproduce UX bugs and issues with clarity and consistency, providing detailed steps, screenshots, or recordings as needed.
3. Log, manage, and track UX-related support requests using tools like Jira, Jira Service Management, or similar platforms.
4. Collaborate with the product owner to prioritize and escalate issues impacting the user experience.
5. Maintain internal documentation and a feedback repository that helps inform UX decisions.
6. Assist with user research initiatives by helping recruit participants, collect insights, and document findings.
7. Support usability testing, beta launches, and product rollouts with a focus on end-user needs.
8. Continuously monitor user sentiment and advocate for UX improvements based on support trends.

Qualifications:
1. 10+ years of experience in user support, UX operations, product support, or a related role.
2. Excellent communication skills able to translate user feedback into structured, actionable items for design and development teams.
3. Strong attention to detail in reproducing UI/UX issues, documenting edge cases, and tracking design bugs.
4. Experience using Jira, Confluence, or other project/support tracking tools.
5. Empathy for users and a passion for improving their digital experience.

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