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Career Opportunity

2 weeks ago

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Job Overview

 

We are seeking a highly motivated Program Coordinator to join our team. In this role, you will play a key part in ensuring the smooth operation of our programs, providing support to learners, and coordinating with internal teams.

Key Responsibilities:

  • Learner Support: Serve as the primary point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.
  • Stakeholder Collaboration: Work closely with internal teams to manage program timelines, ensure alignment of deliverables, and identify areas for process improvement.
  • Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.
  • Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines set by the organization.

Qualifications:

  • Education: Bachelor's degree in a relevant field or equivalent qualification.
  • Communication Skills: Excellent written and verbal English communication skills are essential.
  • Adaptability: Ability to respond to tickets, chats, and out-calling as per business requirements.
  • Customer Focus: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.
  • Tech Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.
  • Teamwork: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.
  • Remote Work Capability: Ability to work independently in a remote setting while maintaining strong communication with team members.
  • Data-Driven Mindset: Focus on results, data analysis, and continuous improvement.

Why Choose Us?

In this role, you will have the opportunity to make a real impact by helping professionals worldwide achieve their learning goals. We offer a collaborative, inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions.