Chief Network Engineer

2 days ago

Bengaluru, Karnataka, India beBeeSupport Part time ₹ 1,04,000 - ₹ 1,30,878
Network Support Specialist

The ideal candidate will provide technical expertise and guidance during testing, deployment, and operational phases for Juniper Routing platforms. They will lead and drive troubleshooting on customer-reported issues, isolate product issues at hardware/software levels, replicate customer environments in labs, and document communication among customers, engineering, and provide final fixes.

Key responsibilities include:

  • Lead and drive troubleshooting on customer-reported issues.
  • Isolate product issues at hardware/software levels, replicate customer environments in labs, own, and document communication among customers, engineering, and provide final fixes.
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
  • Gain in-depth knowledge of the infrastructure and technologies present in customer networks, including network topology, features, configurations, and service history, resulting in faster resolution.
  • Partner internally with other services teams to deliver focused support by participating in customer reviews, network trainings, and driving critical issues to resolution.
  • Keep other support teams trained on designated CFTS customer networks, practices followed.
  • Provides technical expertise and guidance during testing, deployment, and operational phases for CFTS customers.
  • Participate in tasks such as new product development projects, knowledge base creation, trainings, and other documentation activities.
  • Mentor newly hired support engineers and peers in technical areas of specialty.

Primary skills required:

  • Excellent customer handling and communication (verbal and written) skills.

Thorough understanding of:

  • Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS).
  • Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP).
  • Multicast protocols [IGMP, IGMP-snooping, PIM].
  • MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS.

Prefer to have understanding/exposure/expertise in one or more areas:

  • Advanced multicast technologies- NG-MVPN, Draft Rosen.
  • Advanced datacenter technologies- MC-LAG, VxLAN, EVPN.
  • Perl/Python/Unix/Expect scripting.
  • Requires B.E. in Electronics/Engineering or Computer Science (or equivalent) with minimum 5 years' experience in Networking Industry.

Following candidates having any of the following experience will be preferred and minimum experience criteria may not apply:

  • 2+ years' extensive JUNOS experience OR minimum 3+ years' experience in Troubleshooting Datacentre networks, Enterprise core networks.
  • Platform Knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent).
  • Preferred Certifications - JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent.

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