Senior IT Operations Management Specialist

3 days ago

Salem, Tamil Nadu, India beBeeServiceNow Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

We are looking for an experienced IT Operations Management (ITOM) professional to join our organization.

The ideal candidate will have a strong background in software development and engineering, with expertise in ServiceNow platform and its related modules such as CMDB, CSDM, Discovery, Service Map, Event/Alert Management, and Integration Hub.

The role involves working closely with business stakeholders to analyze and review detailed requirements, and develop technical solutions using the ServiceNow platform.

Key Responsibilities:

  • Design, develop, test, and configure business requirements on the ServiceNow platform with a focus on ITOM, CMDB, CSDM, Discovery, Service Maps, Event/Alert Management, Asset Management, Performance Analytics, AIOps, Predictive Intelligence, and Integration Hub.
  • Capture requirements from business stakeholders and Subject Matter Experts (SMEs) through demonstrations and workshops.
  • Coordinate with internal and external stakeholders for the development of user stories, configurations, and delivery on agreed timelines.
  • Configure modules, develop custom solutions as required through scripting and software development.
  • Prepare high-level designs (HLD), low-level designs (LLD), architecture designs, and technical documentation as specified and internally required.

Profile Description:

  • A minimum of 5+ years of experience in software development, system integrations, and ServiceNow implementations.
  • Hands-on developer experience in scripting, unit testing of NOW platform features, system integrations (REST/SOAP).
  • Expert knowledge of configuring CMDB, CSDM models, configure Discovery, Service Mappings with Impact, Root Cause Analysis.
  • Expert knowledge of Event, Alert, Incident Management rules, Event, Alert mapping with monitoring sources, Know-how of Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with third-party applications and data sources.
  • Manages CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.
  • Expertise in configuring UI Actions/UI Policy ACL, etc. Hands-on with Angular-based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Experience with Performance Analytics, Predictive Intelligence, and designing KPI-driven Reporting & Dashboards.
  • Develop and manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation - project plan, technical design, developer notes, user manual, etc.

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