Telecom Collector

As a debt collection specialist, you will play a pivotal role in our organization by effectively communicating with customers and clients to recover pending dues and overdue payments.

• Payment Recovery & Follow-Ups: Make outbound calls to customers with overdue payments, remind clients of pending dues through various channels, negotiate payment plans or settlement options, and ensure payments are collected within stipulated timelines.
• Customer Interaction & Relationship Management: Maintain a professional approach while interacting with customers, understand customer issues or financial constraints, suggest suitable repayment solutions, handle difficult situations with patience and empathy, and provide customers with details about their outstanding amounts, payment modes, and due dates.
• Documentation & Reporting: Record all calls, promises to pay (PTP), and payment commitments accurately, maintain updated customer data and collection records, prepare daily, weekly, and monthly reports on collections and pending amounts, and coordinate with the accounts team for reconciliations and payment confirmations.
• Compliance & Quality Standards: Follow guidelines and scripts during calls, ensure compliance with RBI regulations, avoid using aggressive or unethical collection methods, and maintain customer confidentiality and handle sensitive information securely.

Required Skills & Competencies:

• Technical Skills: Basic knowledge of accounting, receivables, and billing cycles, familiarity with CRM software, ERP systems, or collection tools, good command over MS Excel and reporting formats.
• Soft Skills: Excellent communication and persuasion skills, strong negotiation and problem-solving abilities, patience, resilience, and ability to handle pressure, ability to multitask and manage a high volume of calls, positive attitude, and willingness to achieve collection targets.