Data Center Operations Specialist

22 hours ago


Mumbai, Maharashtra, India Amazon Full time
Company Overview
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

At Amazon, we're working to be the most customer-centric company on earth. Our innovative culture values diversity, inclusion, and accessibility in everything we do. When you join AWS, you'll become part of a global team where your ideas are encouraged, and your contributions will make a real impact on the lives of millions of people around the world.

About the Role
We're seeking a highly skilled Data Center Operations Specialist to join our India-based team. As a key member of our operations team, you will play a vital role in ensuring the smooth operation of our data centers and providing exceptional support to our customers.

The ideal candidate will have a strong background in data center operations, IT infrastructure, and facilities management. You'll be responsible for monitoring our global data center infrastructure platform, serving as a point of contact for internal and external teams, and assisting with the development of communication and escalation protocols designed to improve team performance.

You will also contribute to outage post-mortem analysis, ensure records are updated in a timely manner, and assist with coordination and communication during emergency recovery efforts. Additionally, you'll help develop tools that enhance team performance and support a 24X7 environment in India, which may require shift work including weekends and holidays.

Key Responsibilities:
  • Monitor global data center infrastructure platform in India
  • Serve as Point of Contact for internal and external teams
  • Assist with development of communication and escalation protocols
  • Contribute to outage post-mortem analysis
  • Ensure records are updated in a timely manner
  • Assist with coordination and communication during emergency recovery efforts

What We Offer
As an Amazonian, you'll enjoy a range of benefits and perks, including:
  • A competitive salary and bonus structure
  • Comprehensive health insurance and retirement plans
  • Professional development opportunities and tuition reimbursement
  • A generous paid time off policy and holiday schedule
  • A state-of-the-art fitness center and wellness programs
  • Access to exclusive discounts and shopping benefits

Requirements
To succeed in this role, you'll need:
  • A university or college-level technical degree or diploma in engineering or computer science
  • A minimum of 2 years' experience working in an operations, control/operations center environment
  • Strong verbal and written communication skills

Preferred Qualifications
We'd love to see candidates with additional experience in data center engineering and operations, electrical or mechanical fields, or large-scale data center environments.

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