
Systems Efficiency Specialist
4 days ago
A growing company is seeking an experienced Operations Manager to support its operations.
The ideal candidate will have extensive experience in online software and technical tools, with a proven track record of simplifying processes and communicating efficiently.
- Key Responsibilities:
- Design, improve, and maintain internal systems, SOPs, and workflows
- Set up and optimize tools, software, and automations for operational efficiency
- Track and improve documentation, filing systems, and knowledge hubs
- Evaluate and enhance performance across platforms like Monday.com, GoHighLevel, Make.com, and Zapier
- Monitor system uptime and implement process improvements
Lead internal, client-facing, and strategic projects from kickoff to completion, ensuring timely delivery and budget adherence.
Define, track, and report KPIs, starting with a 30-60-90 day plan for the bookkeeping team.
- Team Leadership & Support:
- Foster a culture of feedback, coaching, and collaboration
- Keep the team engaged, supported, and accountable without micromanaging
- Lead hiring, onboarding, and performance reviews
- Track team response time and workflow capacity
- Ensure clear roles and expectations across virtual teams
- Act as a liaison between contractors, stakeholders, and business owners
Requirements:
This position is for someone who has:
- 5+ years of experience in operations, systems, and people management
- 2+ years of Digital Marketing experience
- OBM certification strongly preferred
- Fluent in English (written and verbal)
- Highly tech-savvy, analytical, and system-oriented
- Experience within a service-related online business, like a marketing agency, is desired
- Strong project management skills (e.g., Asana, Trello, ClickUp, Monday.com)
- Proven ability to lead remote teams with a focus on accountability and performance
- Strategic thinker with long-term planning capabilities
- Excellent communication and collaboration skills
- Strong problem-solving and decision-making abilities
- Skilled in using spreadsheets and formulas for data tracking and analysis
- Familiarity with budgeting, expense tracking, and financial reporting
- Comfortable with remote tools (Slack, Zoom, Google Workspace, CRMs, automation platforms)
Benefits:
Full-time/contract opportunity with a competitive salary, full benefits package, and opportunities for growth and development.
Relentless about creating results-driven solutions, customer-focused, and extreme ownership are core values of this company.
Interview Process:
Initial application, skills application, virtual interview with our recruiting agency, and final virtual interview with CEO or manager.
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