Hospitality Operations Supervisor

1 day ago

Hyderabad Secunderabad Telangana, India beBeeHousekeeper Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

The Assistant Manager Housekeeping is responsible for assisting the Floor Manager in the operation of the guest floor section and standing in as the Floor Manager in their absence. The role involves performing tasks to the highest standards, ensuring effective communication with other departments, and maintaining a clean and well-maintained guest floor area.

Key Responsibilities
  • Work closely with the Front Desk team to ensure correct room status at all times.
  • Keep good communication with other departments.
  • Ensure the work of the guest floor areas are according to departmental procedures.
  • Ensure that the guest floor area is well cleaned and maintained.
  • Deliver high-quality service to guests.
  • Personally inspect VIP rooms.
  • Offer personalized service and assistance for regular and long-stay guests.
  • Ensure guests' needs and reasonable requests are met.
  • Seek opportunities to improve guest service and remain consistent with guests' comments.
  • Take appropriate actions to resolve guests' complaints promptly.
  • Ensure proper handling of lost and found items.
  • Responsible for key controls of guest floor areas and the master key control.
  • Supervise and control all guest floor operations.
  • Support and supervise Supervisors and Captains in their work, providing assistance if required.
  • Handle and record guest supplies including guest on-loan items, conducting monthly inventories and reports.
  • Manage the minibar in guestrooms and ensure that food and beverages are safe to consume, keeping revenue optimized.
  • Record and supervise the daily attendance of team members, including outsourced staff.
  • Submit the monthly room cleaning credits report for the guest floors.
  • Train, motivate, and evaluate team members.
Requirements
  • 2 years of experience in supervisory positions in the housekeeping department.
  • Good written and verbal skills.
  • Strong training, leadership, and people management skills.
  • Guest-oriented and able to confidently build and exceed service standards.
  • Strong interpersonal skills and possess an attention to detail.
  • Quality improvement skills.
  • Good knowledge of housekeeping areas such as guest floor area and public area operation basics.

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