Strategic Operations Director
2 weeks ago
About TVS Digital
We are a digital technology start-up focused on Fintech & Automotive industry, offering platforms and services in Credit & Collection Services and Automotive & Retail domain. Our mission is to build high-quality software solutions and services for global companies in these domains by leveraging Analytics, Artificial Intelligence (AI), and Machine Learning (ML). We have a strategy of growth through both organic and inorganic means.
Job Overview:
This role involves leading Business Operations Activities, including Financial & Operational Performance Management, Governance & Contract Support, Customer Operations & Support, and executive briefings. The successful candidate will work closely with our CEO, CDO, Product Heads, Engineering heads, Sales Head, Services Head, Finance, Customers & Partners to achieve our objectives.
Key Responsibilities:
- Business Performance Management - Reporting, Action planning & execution to meet our goals (Monthly, Weekly, Yearly, Ad-hoc)
- Weekly Financial & Sales KPI tracking & reporting (Pipeline, TCV, Revenue etc.)
- Prepare Monthly Business Reports for sharing with Board & Executive Management
- Governance & Contract Support (Customer/Partner engagement & timely/accurate execution of contracts)
- Closely work with customers & finance to ensure on-time payments against invoices, ensuring less than 15% outstanding collections over 90 days
- Lead customer support operations, working with TVSD product & engineering team & external support partners to meet customer contractual SLAs and continually improve the support experience
- Maintain an accurate sales pipeline & revenue tracker to enable timely decisions that ensures achievement of sufficient pipeline to achieve the revenue goal
Requirements:
- Bachelor's degree with at least 7 years' work experience, with at least 5 years in strategy & operations roles at a SaaS startup or software company
- Excellent communication skills, customer facing and internal stakeholders. Ability to communicate with C-level with a high EQ desired
- Deep understanding of the Software & services business model, financial management & customer support operations
- Knowledge of ITIL is desired
Salary Estimate:
The estimated salary for this role is $120,000 - $180,000 per year, depending on location and experience.
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