CX Visionary

As a seasoned Director, you will lead the strategic development and execution of the product roadmap for our customer experience portfolio. This includes collaborating with cross-functional teams to drive business results and ensure successful leadership positions in tier 1 vendor reports.

• Key Responsibilities:
• Establish a strong presence in the CX platform markets by engaging with customers, partners, analysts, industry experts, and other influencers.
• Drive strategic clarity for the CX product differentiation through outside-in analysis of market, competitive, customer, and technological forces.
• Develop well-defined major release roadmaps that deliver significant value to customers.
• Work with Development, Customers, and Partners to ensure that the right features get built in a timely manner with excellent product quality.
• Ensure major release launch readiness by working with Marketing to create an impactful market message and rationalize pricing & packaging.

Qualities:

• Able to prioritize workload to meet deadlines and work well under pressure.
• Ability to multi-task, work independently, and communicate with diplomacy and tact.
• Able to influence cross-functional teams with thoughtful insight and without formal authority.
• Team player with a positive attitude and demonstrated optimism.
• Passion for delivering exceptional customer experiences.

Experience:

• Proven background and in-depth knowledge of similar customer experience platforms.
• Knowledge of using Product Management tools is a plus.
• Bachelor's degree or equivalent.
• Product Management experience is highly valued.
• Experience working with Sales, and Development teams is essential.

Deliverables:

• Strategic plans and product roadmaps.
• Collaboration with cross-functional teams.
• Leadership on key initiatives.
• Partnerships with key stakeholders.