
IT Operations Management Professional
1 week ago
Job Description:
The ServiceNow IT Operations Management Specialist will work closely with business stakeholders to analyze and review detailed business and technical requirements. The ideal candidate has strong technical, analytical skills, thinks "outside the box", and is naturally curious, highly collaborative, and has a passion for tackling complex problems.
Key Responsibilities:
- Design, develop, test, configure business requirements on the ServiceNow platform with a focus on ITOM, CMDB, CSDM, Discovery, Service Maps, Event/Alert Management, Asset Management, Performance Analytics, AIOps, Predictive Intelligence, and Integration Hub.
- Capture requirements from business stakeholders and SMEs through demonstrations and workshops.
- Coordinate with internal and external stakeholders for development of user stories, configurations, and get it delivered on agreed timelines.
- Configure modules, develop custom solutions as required through scripting and software development.
- Prepare high-level design (HLD) and low-level design (LLD), architecture design, technical documentation as specified and internally required.
- Work with the platform team to update technology direction and strategy. Manage BAU tasks.
- Provide value-based assessments and workshops to help maximize business results from the ServiceNow software.
Required Skills and Qualifications:
- At least 5+ years of experience in IT software, custom app development, with minimum 5 years in ServiceNow implementations, system integrations, and development of ITOM.
- Hands-on developer experience in scripting, unit testing of NOW platform features, System Integrations (REST/SOAP).
- Expert knowledge on configuring CMDB, CSDM model, configure Discovery, Service Mappings with Impact, Root Cause Analysis.
- Expert knowledge on Event, Alert, Incident Management rules. Event, Alert mapping with monitoring sources, Know-how of Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings.
- Deep understanding of REST, WSDL, JSON, and ability to integrate with third-party applications, data sources.
- Manage CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.
- Expertise in configuring UI Actions/UI Policy ACL, etc. Hands-on with Angular-based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
- Experience with Performance Analytics, Predictive Intelligence, and designing KPI-driven Reporting & Dashboards.
- Develop and manage application code, user interfaces, and integration components.
- Create and maintain necessary development documentation-project plan, technical design, developer notes, user manual, etc.
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