Ultipro Support Specialist

5 days ago


India HIC Global Solutions Full time

Job Summary: HIC Global Solutions is seeking a dedicated Ultipro Support Specialist to provide expert functional and technical support for our HR and Payroll systems. The ideal candidate will work closely with our HR, Payroll, and IT teams to troubleshoot issues, configure system enhancements, and ensure the optimal performance of the Ultipro platform.

Main Responsibilities:

  • Serve as the primary point of contact for all Ultipro system support, addressing functional and technical inquiries.
  • Detect and resolve issues related to payroll processing, employee data management, benefits administration, and talent management functions.
  • Assist in the configuration of the Ultipro system, including security roles, workflows, and custom reporting (Cognos, BI).
  • Provide support for payroll tax reporting, compliance updates, and the maintenance of integrations with external systems.
  • Ensure the accuracy of HRIS data by identifying and resolving discrepancies between Ultipro and other HR systems.
  • Collaborate with UKG support to manage escalations, patches, and system updates.
  • Assist in the optimization and enhancement of the Employee Self-Service (ESS) and Manager Self-Service (MSS) portals.
  • Provide training sessions and documentation for end-users to enhance their understanding of the system and maximize efficiency.
  • Work closely with IT and HR teams to assess and implement system improvements, ensuring the platform remains aligned with business needs.
  • Ensure compliance with US payroll and labor laws, supporting audits, and implementing regulatory changes when needed.

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