Quality Assurance and Training Specialist
5 days ago
Internationally recognized IGT Solutions is seeking a skilled Quality Assurance and Training Specialist to spearhead our Customer Experience Training initiatives.
As a seasoned professional with a passion for developing exceptional customer experiences, you will design and deliver comprehensive training programs that empower our contact center teams to provide outstanding service.
Key Responsibilities:
- Develop and implement Customer Experience training strategies that align with our business objectives
- Design and deliver engaging learning interventions that enhance customer service skills
- Coach and develop Customer Experience Trainers to deliver effective coaching that drives customer outcomes
- Partner with Operations and Quality Managers to identify training needs and develop targeted solutions
- Analyze operational insights to identify opportunities for process improvements and skill enhancements
- Drive Culture Orientation programs for new hire batches to ensure seamless onboarding
Requirements:
- Proven track record of designing and delivering Customer Experience training programs
- Experience in training communication, customer engagement, and soft skills
- Ability to analyze operational insights and identify opportunities for process improvements
-
Quality Assurance Specialist
5 days ago
Bengaluru, Karnataka, India Hub Work Full timeQuality Assurance SpecialistPurpose of the job: The Quality Assurance Specialist will work closely with projects/operations and quality teams to ensure 100% compliance to the Quality Management System. The Specialist will be responsible for the development, implementation, and maintenance of a comprehensive Quality Management System plan, as well as driving...
-
Quality Assurance Specialist
4 days ago
Bengaluru, Karnataka, India Mahindra Rise Full timeJob Title: Quality Assurance SpecialistAt Mahindra Rise, we are seeking a highly skilled Quality Assurance Specialist to join our team. The ideal candidate will have 5-10 years of experience in a large four-wheeler automobile company, with a proven track record of success in quality planning and assurance for new product development.Key...
-
Quality Assurance Specialist
3 weeks ago
Bengaluru, Karnataka, India Convin Full timeJob Title: Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Quality Assurance Specialist to join our team at Convin. As a Quality Assurance Specialist, you will be responsible for conducting quality assurance assessments, performing audits and reviews, and providing feedback and coaching to agents.Key Responsibilities:* Conduct...
-
Quality Assurance Specialist
5 days ago
Bengaluru, Karnataka, India Convin Full timeQuality Assurance SpecialistAt Convin, we are seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for conducting quality assurance assessments on a regular basis to evaluate the performance of Contact center operations and processes.Key Responsibilities:Conduct quality assurance assessments to...
-
Quality Assurance Specialist
5 days ago
Bengaluru, Karnataka, India Apna Full time**Job Title:** Quality Assurance Specialist **Job Summary:** At Apna, we are seeking a Quality Assurance Specialist to join our team. This role is responsible for conducting audits and providing training to team members on quality standards and customer service best practices. **Key Responsibilities: • Conduct...
-
Quality Assurance Specialist
2 weeks ago
Bengaluru, Karnataka, India Convin Full timeQuality Assurance SpecialistAt Convin, we're looking for a skilled Quality Assurance Specialist to help us evaluate the performance of our Contact Center operations and processes. As a Quality Assurance Specialist, you'll conduct regular quality assurance assessments, perform audits and reviews of customer interactions, and collaborate with cross-functional...
-
Quality Assurance Specialist
1 day ago
Bengaluru, Karnataka, India Convin Full timeQuality Assurance SpecialistWe are seeking a Quality Assurance Specialist to join our team at Convin. As a Quality Assurance Specialist, you will be responsible for conducting quality assurance assessments on a regular basis to evaluate the performance of Contact center operations and processes.Key Responsibilities:Conduct quality assurance assessments on a...
-
Quality Assurance Specialist
3 weeks ago
Bengaluru, Karnataka, India Convin Full timeQuality Assurance SpecialistAt Convin, we're on a mission to revolutionize the customer experience. As a Quality Assurance Specialist, you'll play a crucial role in ensuring our contact center operations meet the highest standards of quality and efficiency.Key Responsibilities:Conduct regular quality assurance assessments to evaluate performance and identify...
-
Quality Assurance Specialist
1 day ago
Bengaluru, Karnataka, India IGT Solutions Full timeJob Title: Quality Assurance SpecialistJob Summary: We are seeking a Quality Assurance Specialist to join our team at IGT Solutions. The ideal candidate will have a passion for developing Customer Experience skills across contact center operations.Key Responsibilities:Develop and implement strategies for Customer Experience training across customer service...
-
Quality Assurance Specialist
3 weeks ago
Bengaluru, Karnataka, India Convin Full time{"title": "Quality Assurance Specialist", "content": "Quality Assurance SpecialistConvin is a cutting-edge conversation intelligence platform that empowers organizations to elevate customer experiences and improve sales/collections. As a Quality Assurance Specialist, you will play a pivotal role in ensuring the highest standards of quality in our contact...
-
Quality Assurance Specialist
1 week ago
Bengaluru, Karnataka, India Hub Work Full timeJob Title:Quality Assurance SpecialistJob Summary:Hub Work seeks a Quality Assurance Specialist to ensure 100% compliance to the Quality Management System. The ideal candidate will work closely with projects/operations and quality team to guarantee the highest quality standards.Responsibilities:Develop and implement a comprehensive Quality Management System...
-
Quality Assurance Specialist
3 weeks ago
Bengaluru, Karnataka, India Adobe Full timeAbout AdobeWe're a company that's passionate about empowering people to create and deliver exceptional digital experiences. Our mission is to hire the best talent and create an exceptional employee experience where everyone is respected and has access to equal opportunity.Job DescriptionWe're looking for a Quality Assurance Specialist to join our team. As a...
-
Quality Assurance Specialist
2 weeks ago
Bengaluru, Karnataka, India Convin Full timeQuality Assurance SpecialistJob Summary:Convin is seeking a Quality Assurance Specialist to conduct quality assurance assessments, perform audits and reviews, and collaborate with cross-functional teams to address quality issues and implement corrective actions.Key Responsibilities:∙ Conduct quality assurance assessments to evaluate the performance of...
-
Quality Assurance Specialist
3 weeks ago
Bengaluru, Karnataka, India ExxonMobil Corporation Full timeAbout the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at ExxonMobil Corporation. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our projects and processes.Key ResponsibilitiesInterface and coordinate work activities between Quality and other Project disciplinesConduct...
-
Project Quality Assurance Specialist
2 weeks ago
Bengaluru, Karnataka, India Alstom Full timeWe are seeking a highly skilled Project Quality Assurance Specialist to join our team at Alstom. In this role, you will be responsible for ensuring the quality and safety of our transportation systems, from high-speed trains to electric buses and driverless trains. Your expertise will be crucial in designing and implementing quality plans, conducting audits...
-
Quality Assurance Specialist
4 days ago
Bengaluru, Karnataka, India ScaleneWorks Full timeQuality Assurance Specialist At ScaleneWorks, we are seeking a highly skilled Quality Assurance Specialist to join our team. The ideal candidate will have a Bachelor's degree in Mechanical, Electrical, Automobile Engineering, Mechatronics, or a related field. Key requirements include proven experience in quality inspection within the manufacturing industry,...
-
Quality Assurance Specialist
3 weeks ago
Bengaluru, Karnataka, India Apna Full timeJob Title: Quality Assurance SpecialistAbout the Role:We are seeking a dedicated and detail-oriented Quality Assurance Specialist with a strong background in the service industry. The ideal candidate will hold a Green Belt certification and have experience in both voice and non-voice processes. This role requires expertise in conducting audits and providing...
-
Quality Assurance Specialist
1 week ago
Bengaluru, Karnataka, India Infogain Full timeAbout the RoleWe are seeking a Quality Assurance Specialist to join our team at {company}. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our software products.Key Responsibilities- Develop and implement quality assurance processes and procedures- Collaborate with cross-functional teams to identify and resolve quality...
-
Quality Assurance Specialist
1 week ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeJob Title: Quality Assurance SpecialistJob Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at ADCI - Karnataka. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of content on Prime Video, identifying non-compliant content, and working closely with our video editorial teams.Key...
-
Quality Assurance Specialist
3 weeks ago
Bengaluru, Karnataka, India PlaySimple Games Full timeQuality Assurance SpecialistWe are seeking a skilled Quality Assurance Specialist to join our team at PlaySimple Games. As a Quality Assurance Specialist, you will be responsible for testing and debugging our games to ensure they meet the highest quality standards.Key Responsibilities:Test games for bugs and glitchesCommunicate issues and risks to the...