Quality Assurance and Training Specialist

5 days ago


Bengaluru, Karnataka, India IGT Solutions Full time

Internationally recognized IGT Solutions is seeking a skilled Quality Assurance and Training Specialist to spearhead our Customer Experience Training initiatives.

As a seasoned professional with a passion for developing exceptional customer experiences, you will design and deliver comprehensive training programs that empower our contact center teams to provide outstanding service.

Key Responsibilities:

  • Develop and implement Customer Experience training strategies that align with our business objectives
  • Design and deliver engaging learning interventions that enhance customer service skills
  • Coach and develop Customer Experience Trainers to deliver effective coaching that drives customer outcomes
  • Partner with Operations and Quality Managers to identify training needs and develop targeted solutions
  • Analyze operational insights to identify opportunities for process improvements and skill enhancements
  • Drive Culture Orientation programs for new hire batches to ensure seamless onboarding

Requirements:

  • Proven track record of designing and delivering Customer Experience training programs
  • Experience in training communication, customer engagement, and soft skills
  • Ability to analyze operational insights and identify opportunities for process improvements


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