
Customer Experience Manager
2 days ago
We are seeking a highly skilled Service Delivery Officer to manage customer service requests and ensure adherence to regulatory requirements.
Key Responsibilities:
- Deliver exceptional customer experiences through personalized service requests.
- Generate timely business reports to inform strategic decision-making.
- Maintain strict compliance with regulatory requirements for customer segments.
- Coordinate with cross-functional teams for account opening and resolution of customer complaints.
Requirements:
- Develop long-term banking relationships with high net worth customers.
- Demonstrate excellent communication skills with a customer-centric approach.
- Exhibit strong interpersonal skills with courtesy and politeness.
- Proficient in Microsoft Excel with the ability to generate complex reports.
- In-depth knowledge of banking operations and processes.
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Customer Experience Manager
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