
Caring Healthcare Caller
20 hours ago
We are seeking a highly skilled and courteous Telecaller to join our team. The ideal candidate will have excellent communication skills, a patient demeanor, and the ability to handle multiple calls efficiently.
This role involves handling inbound and outbound calls for patient inquiries, appointments, and follow-ups. You will provide accurate information about hospital services and doctors' availability, maintain call records, and update CRM/HMIS systems.
To succeed in this role, you should possess strong interpersonal skills, be able to work in a fast-paced environment, and demonstrate a commitment to delivering exceptional customer service.
- Key Responsibilities:
- Handle inbound and outbound calls for patient inquiries, appointments, and follow-ups.
- Provide accurate information about hospital services and doctors' availability.
- Maintain call records and update CRM/HMIS systems.
- Coordinate with front office and clinical teams for smooth patient experience.
- Ensure professional, empathetic, and courteous communication at all times.
- Requirements:
- Graduate/Undergraduate with good communication skills in Gujarati, Hindi, and English.
- Prior experience in hospital/healthcare telecalling is preferred but not mandatory.
- Basic computer proficiency in MS Office and HMIS/CRM systems.
- Strong interpersonal skills, patience, and ability to handle patients with care.
Benefits:
We offer competitive incentives, training, and career growth opportunities in a supportive and professional work environment. If you have a passion for healthcare and excellent communication skills, we'd love to hear from you.
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