Product Expert

2 weeks ago

Cochin, Kerala, India beBeeMercury Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Description

The Product Analyst plays a crucial role in supporting the Assistant Product Managers and Product Managers by resolving key product issues, fulfilling business operational requests and requirements, and validating new enhancements to the Mercury system.

They will be responsible for researching SAP Mercury and a designated area of responsibility, such as Time and Expense, and utilizing their findings to provide expertise and guidance throughout Mercury teams.

The Product Analyst will assist in completing initiatives, projects, issue resolutions within their functional area. Their scope of responsibility includes supporting their functional area Assistant Product Managers and Product Managers to ensure the success of the SAP solution across a large global client base.

In this capacity, they will collaborate with and assist other team members to find a common solution, support the triage of executive issues, and develop in-depth knowledge of their functional area or product.

The Product Analyst will also further the team's work with global clients in order to understand the necessary requirements for product and service improvement.

Essential Functions of the Job
  • Supports the resolution of L3 tickets alongside Assistant Product Managers
  • Supports enhancement request business operational request and service request fulfillment
  • Researches SAP and Mercury designated specialty as necessary
  • Collaborates with and assists L2 help desk resources as necessary
  • Supports triage of issues
  • Supports development of requirements and validation of designated enhancements
  • Analyzes and deciphers diverse requirements from multiple countries
  • Collaborates with the team to classify and prioritize defects related to the process product and makes decisions based on assessments
  • Coordinates work effort between products and modules

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